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Date/Time: Mon, 17 Mar 2025 01:10:26 +0000



Not getting any chart..Infinity Customer

View Count: 383

[2022-09-01 13:53:05]
User161159 - Posts: 41
Hi,
I am an infinity futures customer and am unable to get charting via sierra charts. How do I proceed ?
Sam
[2022-09-01 14:11:35]
Sierra_Chart Engineering - Posts: 18801
We would like to call to help you with this. We called and just got voicemail.

For now:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-01 14:32:59]
User161159 - Posts: 41
I sent over the log via the app itself. Please let me know if you got it
Sam
[2022-09-01 14:57:03]
Sierra_Chart Engineering - Posts: 18801
Everything looks fine in the log. We really should do a remote assistance call.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-01 15:41:40]
User161159 - Posts: 41
it is working now.
what is different seems to be that the data feed may not be from Infinity.
where is the data coming from ?
Sam
[2022-09-01 16:04:33]
Sierra_Chart Engineering - Posts: 18801
The data feed is from our Denali Exchange Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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