Support Board
Date/Time: Mon, 17 Mar 2025 02:32:06 +0000
Not getting any chart..Infinity Customer
View Count: 384
| [2022-09-01 13:53:05] |
| User161159 - Posts: 41 |
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Hi, I am an infinity futures customer and am unable to get charting via sierra charts. How do I proceed ? Sam |
| [2022-09-01 14:11:35] |
| Sierra_Chart Engineering - Posts: 18801 |
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We would like to call to help you with this. We called and just got voicemail. For now: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-01 14:32:59] |
| User161159 - Posts: 41 |
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I sent over the log via the app itself. Please let me know if you got it Sam |
| [2022-09-01 14:57:03] |
| Sierra_Chart Engineering - Posts: 18801 |
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Everything looks fine in the log. We really should do a remote assistance call.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-01 15:41:40] |
| User161159 - Posts: 41 |
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it is working now. what is different seems to be that the data feed may not be from Infinity. where is the data coming from ? Sam |
| [2022-09-01 16:04:33] |
| Sierra_Chart Engineering - Posts: 18801 |
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The data feed is from our Denali Exchange Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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