Support Board
Date/Time: Mon, 17 Mar 2025 02:39:30 +0000
Urgent
View Count: 392
| [2022-09-01 08:39:30] |
| User441676 - Posts: 6 |
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Dear Madam/Sir, Trying to connect to my charts but not being able to connect. Could you please let me know why? Kindest Regards |
| [2022-09-01 08:42:41] |
| Sierra_Chart Engineering - Posts: 18801 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-01 11:27:44] |
| User441676 - Posts: 6 |
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Dear Sir, Sent log message as requested few hours ago. If you could look into asap I would appreciate. Kindest Regards |
| [2022-09-01 11:47:27] |
| Sierra_Chart Engineering - Posts: 18801 |
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This is the relevant message: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-09-01 05:06:41.549
Refer to number 12 here: CQG Trading Platform Service: Common Error Messages To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-01 12:05:50] |
| User441676 - Posts: 6 |
|
Dear Sir, Sent log message as requested few hours ago. If you could look into asap I would appreciate. Kindest Regards |
| [2022-09-01 12:31:54] |
| Sierra_Chart Engineering - Posts: 18801 |
|
We answered this above at post #4.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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