Support Board
Date/Time: Mon, 17 Mar 2025 02:42:20 +0000
Delayed Data Feed
View Count: 335
| [2022-09-01 08:30:00] |
| User685764 - Posts: 1 |
|
Dear Sierra team, I have just completed payment for the 11 Integrated Advanced package with Denali Data feed and activated the CME Exchanges service. I have also followed the instruction to "Edit > Translate symbols to current service" and "Disconnect and Reconnect Data feed settings". However, I'm still witnessing a 10 minute delay in real-time data. How can I solve this problem? Thank you in advance. |
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| [2022-09-01 08:35:43] |
| Sierra_Chart Engineering - Posts: 18801 |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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