Support Board
Date/Time: Mon, 17 Mar 2025 01:18:38 +0000
Infinitycharting
View Count: 316
| [2022-09-01 04:01:30] |
| User567477 - Posts: 6 |
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I find your posts difficult to understand. My charts seem to have stopped working, I'm not sure if I'm not paid up to date, or if the charting for Infinity has changed. Can you please explain, as detailed as possible, what I need to do to to continue to use Sierra Charts with Infinity Brokers? Thanks, |
| [2022-09-01 05:50:26] |
| Sierra_Chart Engineering - Posts: 18801 |
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You need to update to the current version of Sierra Chart and that is all you need to do to continue to receive real-time data from our own data feed. Start Sierra Chart or restart Sierra Chart if it is already running. Date: 2022-09-01: Since now Transact themselves have discontinued support abruptly for Sierra Chart, what we have done at this time for Transact users who are running Versions 2429 or earlier, is your installation of Sierra Chart will be automatically updated when it is started. When you start Sierra Chart you will get a prompt that says: "The installer program has been downloaded. Sierra Chart needs to be closed. Press 'Yes' to close the program or 'No' to not continue with the update." Click on Yes. And the installer will be run. Press the Install button on the installer and follow through the prompts to go through the installation process. After the installation is complete Sierra Chart will be automatically started. If not use the Sierra Chart shortcut on your desktop to start Sierra Chart. If you need any help, just simply start a Support Request on this board and we will help you. Link to start a support request: https://www.sierrachart.com/SupportBoard.php?do=NewThread&ForumID=0 Newer versions of Sierra Chart support market data from our Denali Data Feed and delayed feeds and not trading with Transact. We will post a webinar, as soon as possible about where to go from here. The reason we are forcing an update is because older versions can no longer be used with Transact and there is no reason to be running an older version and you need to be running a newer version for a seamless transition away from Transact. After the update, you will begin to receive real-time data from our Denali Data Feed for the entire CME Group. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-01 05:51:55
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