Support Board
Date/Time: Mon, 17 Mar 2025 01:16:03 +0000
No DOM data
View Count: 417
| [2022-08-31 12:46:58] |
| pismo10 - Posts: 164 |
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Using latest version. Worked fine yesterday, this morning no DOM data on Sierra. Using IB for data. Orders still sent to IB standalone TWS when click entered on Sierra DOM but no data showing on DOM. Thanks |
| [2022-08-31 13:10:51] |
| pismo10 - Posts: 164 |
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Connection bar is green and DF: is counting up.
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| [2022-08-31 13:44:49] |
| pismo10 - Posts: 164 |
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Using subscription #11, do I need 12?
Date Time Of Last Edit: 2022-08-31 13:45:02
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| [2022-08-31 14:00:10] |
| pismo10 - Posts: 164 |
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12 did not help
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| [2022-08-31 15:33:40] |
| Sierra_Chart Engineering - Posts: 18801 |
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First go through the information here: File Menu: Not Receiving the Full Number of Market Depth Levels We also set your Service Package back to 11. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-31 16:25:56] |
| pismo10 - Posts: 164 |
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File>>Open Mkt Depth Window is all zeros. No help otherwise. I get an error msg saying exceeded SC data connections of 3. This copy of Sierra is using IB so dont understand that either. I have two other copies running on this computer that use SC data. Service used is IB (trading). Do they not serve data anymore to the Sierra DOM? The orders still go to IB from the Sierra DOM. thks Date Time Of Last Edit: 2022-08-31 16:26:47
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| [2022-08-31 17:05:23] |
| Sierra_Chart Engineering - Posts: 18801 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-31 18:24:34] |
| pismo10 - Posts: 164 |
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Sent via "send for analysis"
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| [2022-09-01 10:57:54] |
| Sierra_Chart Engineering - Posts: 18801 |
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This is the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 4 | 2022-08-31 14:22:15.765 Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-01 11:38:27] |
| pismo10 - Posts: 164 |
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That fixed it. In support article, Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds should be File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. |
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