Support Board
Date/Time: Mon, 17 Mar 2025 02:34:26 +0000
Cant open intradaycharts anymore with CQG
View Count: 450
| [2022-08-30 16:53:17] |
| krypto101 - Posts: 33 |
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I try to open a intraday futures chart, but I get an orange box that states "Data only supported with Sierra chart data feed" and a red box " download failed Historical data only supported w Sierra chart data feed.". I'm using CQG data and I had an easy time pulling up intraday charts before, but now I cant open charts. I try searching for a similar post but I haven't seen any. Thanks |
| [2022-08-30 18:35:06] |
| SC Support - Posts: 1941 |
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Hi Chris, I missed you with my call just now, please let me know if I can give you call to speak about those topics? Regarding your situation, please revert to Sierra Chart Version 2391 in order to continue to get Real-time Data from CQG, for help with the process of reverting to a previous version of Sierra Chart, please see this documentation here: Software Download: Fast Update |
| [2022-08-31 05:12:00] |
| krypto101 - Posts: 33 |
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Hi Chris, I missed you with my call just now, please let me know if I can give you call to speak about those topics?
Regarding your situation, please revert to Sierra Chart Version 2391 in order to continue to get Real-time Data from CQG, for help with the process of reverting to a previous version of Sierra Chart, please see this documentation here: Software Download: Fast Update Thanks for reaching out, I did receive two phone calls from the United Kingdom, but since its long distance I normally wont answer those calls. I never used version 2391, only used Version 10 (2425 64Bit) and it worked along with CQG. So are you asking me to roll back to an old version of Sierra charts? Not sure what changed with ver 2425 Date Time Of Last Edit: 2022-08-31 05:20:02
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| [2022-08-31 10:00:25] |
| Sierra_Chart Engineering - Posts: 18801 |
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Refer to the information here regarding this: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-31 10:00:53
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