Support Board
Date/Time: Mon, 17 Mar 2025 02:39:30 +0000
Not able to see more than 30 bids/offers in DOM
View Count: 555
| [2022-08-29 12:28:32] |
| User811622 - Posts: 38 |
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Is it possible to increase bids/offers to be more than 30 in the DOM? I can see only up to 30.
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| [2022-08-29 15:08:48] |
| John - SC Support - Posts: 38678 |
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Refer to the following documentation: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-30 03:35:20] |
| User811622 - Posts: 38 |
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I looked at the document you sent. It's already set to 0 so should get the max depth but I see only 30 bids/asks max. Is this the maximum that denali has for the DOM? The instrument is F.US.EPU22. Thank you.
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| [2022-08-30 17:04:49] |
| Sierra_Chart Engineering - Posts: 18801 |
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You should be seeing now over 900 levels. There are other settings as well. Did you check all of them? There are total of three different settings which affect this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-31 04:57:27] |
| User811622 - Posts: 38 |
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Yes, I check them all. They are were already set to 0. Still seeing only 30 depths for each bids/asks. Thanks
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| [2022-08-31 10:31:36] |
| Sierra_Chart Engineering - Posts: 18801 |
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Therefore, we need to do a remote assistance session to determine the problem. Is the telephone number here up to date: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-31 10:31:44
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| [2022-08-31 13:42:48] |
| User811622 - Posts: 38 |
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Yes that number is correct. What number will Sierra Chart be calling from?
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| [2022-08-31 14:49:36] |
| Sierra_Chart Engineering - Posts: 18801 |
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We are not sure how it would show up. It might show as a Wyoming number.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-31 15:01:34] |
| Sierra_Chart Engineering - Posts: 18801 |
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User has been called and helped. They actually were getting 100 levels of depth, just needed to show them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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