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Date/Time: Sun, 16 Mar 2025 22:40:49 +0000



Trading Evaluator orders fail to transmit, then order cancellation fails.

View Count: 439

[2022-08-25 15:56:48]
User706963 - Posts: 10
Hello please could you help with the following: I have reinstalled Sierrachart on one computer following an update and data lagging issues. Now if I place an order using the Trading Evaluator feed with Apteros, I get a series of errors:
The order is sent but not accepted. If I attempt to move the order, the lines don't move. If I attempt to cancel it, order cancellation fails for several minutes too.

It doesn't seem to be an account issue - I have successfully loaded Sierra and traded on laptop to check.

Here is the Trade Service Log:

TradeActivity files query time: 0.001685 seconds. Entries: 0. Current queries: 2 | 2022-08-25 14:35:52.935
TradeActivity files query time: 0.000089 seconds. Entries: 0. Current queries: 2 | 2022-08-25 14:35:52.935
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 14:36:03.614
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 14:36:03.614
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 14:36:03.919
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 14:36:03.919
TradeActivity files query time: 0.000051 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:36:31.703
TradeActivity files query time: 0.000117 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:36:31.789
TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:44:28.336
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 14:44:50.996
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 14:44:50.996
TradeActivity files query time: 0.000043 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:47:30.472
TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:48:24.907
TradeActivity files query time: 0.000039 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:51:11.947
TradeActivity files query time: 0.000059 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:15.758
TradeActivity files query time: 0.010090 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:16.312
TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:20.006
TradeActivity files query time: 0.000048 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:22.979
TradeActivity files query time: 0.000034 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:52:42.307
TradeActivity files query time: 0.000047 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:11.865
TradeActivity files query time: 0.000068 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:13.586
Trading Evaluator | Requesting trade accounts from server. | 2022-08-25 10:57:14.685
TradeActivity files query time: 0.002082 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:14.687
Trading Evaluator | Performing query for most recent order fills Date-Time for Trade Account: karolyi. | 2022-08-25 10:57:14.807
Trading Evaluator | Performing query for most recent account balances Date-Time for Trade Account: karolyi. | 2022-08-25 10:57:14.807
Trading Evaluator | Received 1 accounts from service. | 2022-08-25 10:57:14.807
TradeActivity files query time: 0.001729 seconds. Entries: 0. Current queries: 2 | 2022-08-25 10:57:14.809
TradeActivity files query time: 0.001303 seconds. Entries: 0. Current queries: 2 | 2022-08-25 10:57:14.810
Trading Evaluator | Requesting historical order fills for account karolyi. Start Date-Time UTC: 2021-08-18 14:57:14 | 2022-08-25 10:57:14.817
Trading Evaluator | Requesting historical account balances for account karolyi. Start date-time UTC: 2021-08-18 14:57:14 | 2022-08-25 10:57:14.817
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 10:57:15.762
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 10:57:15.762
Trading Evaluator | Requesting Trade Positions data. | 2022-08-25 10:57:17.691
Trading Evaluator | Received 1591 order fills for account: karolyi. Inserting the ones that do not exist. | 2022-08-25 10:57:41.341
RemoveDuplicateFillActivity | TradeAccount: karolyi. DatesOfRecordsToInsert: 2022-04-04, 2022-04-05, 2022-04-06, 2022-04-07, 2022-04-08, 2022-04-14, 2022-04-18, 2022-04-19, 2022-04-20, 2022-04-21, 2022-04-22, 2022-04-25, 2022-04-26, 2022-04-27, 2022-04-28, 2022-04-29, 2022-05-02, 2022-05-03, 2022-05-04, 2022-05-05, 2022-05-06, 2022-05-09, 2022-05-10, 2022-05-11, 2022-05-12, 2022-05-13, 2022-05-16, 2022-05-17, 2022-05-19, 2022-05-20, 2022-05-23, 2022-05-24, 2022-05-25, 2022-05-26, 2022-06-01, 2022-06-02, 2022-06-03, 2022-06-06, 2022-06-07, 2022-06-08, 2022-06-09, 2022-06-10, 2022-06-13, 2022-06-14, 2022-06-15, 2022-06-16, 2022-06-17, 2022-06-21, 2022-06-22, 2022-06-23, 2022-06-27, 2022-06-29, 2022-06-30, 2022-07-05, 2022-07-11, 2022-07-12, 2022-07-13, 2022-07-14, 2022-08-01, 2022-08-02, 2022-08-04, 2022-08-05, 2022-08-08, 2022-08-09, 2022-08-10, 2022-08-17, 2022-08-18, 2022-08-19, 2022-08-22, 2022-08-23, 2022-08-24, 2022-08-25, . MostRecentFileNameSearched: TradeActivityLog_2022-08-25_UTC.karolyi.data. DuplicateRecordsRemovedCount: 0. OriginalRecordsToInsertCount: 1591. RecordsToInsertCount: 1591 | 2022-08-25 10:57:41.365
TradeActivity files query time: 0.023632 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:41.365
TradeActivity files query time: 0.107861 seconds. Entries: 87. Current queries: 1 | 2022-08-25 10:57:41.517
Trading Evaluator | Received 2581 historical account balance updates for account: karolyi. Inserting. | 2022-08-25 10:58:06.852
TradeActivity files query time: 0.561330 seconds. Entries: 168. Current queries: 1 | 2022-08-25 11:00:03.947
TradeActivity files query time: 0.198843 seconds. Entries: 168. Current queries: 1 | 2022-08-25 11:00:49.517
TradeActivity files query time: 0.235163 seconds. Entries: 610. Current queries: 1 | 2022-08-25 11:02:24.707
TradeActivity files query time: 0.195581 seconds. Entries: 0. Current queries: 1 | 2022-08-25 11:05:04.856
TradeActivity files query time: 0.249329 seconds. Entries: 168. Current queries: 3 | 2022-08-25 11:42:40.586
TradeActivity files query time: 0.078263 seconds. Entries: 168. Current queries: 3 | 2022-08-25 11:42:40.664
TradeActivity files query time: 0.122356 seconds. Entries: 610. Current queries: 3 | 2022-08-25 11:42:40.787
TradeActivity files query time: 0.121825 seconds. Entries: 168. Current queries: 2 | 2022-08-25 11:42:40.908
TradeActivity files query time: 0.113730 seconds. Entries: 0. Current queries: 1 | 2022-08-25 11:42:41.022
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:25.390 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:25.390 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.451 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.451 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.991 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.991 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.371 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.371 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.772 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.772 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:28.071 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:28.072 *
Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 8 | Current Status: Order Sent | 2022-08-25 11:44:03.028 *
Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 9 | Current Status: Order Sent | 2022-08-25 11:44:03.028 *
Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 11 | Current Status: Order Sent | 2022-08-25 11:44:03.028 *
Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 12 | Current Status: Order Sent | 2022-08-25 11:44:03.028 *
Requesting order status for non-responsive order. Time since last action: 64.9 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 7 | Current Status: Order Sent | 2022-08-25 11:44:33.030 *
Requesting order status for non-responsive order. Time since last action: 64.9 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 10 | Current Status: Order Sent | 2022-08-25 11:44:33.030 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 8. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 9. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 11. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 12. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:52.009 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:52.009 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:58.000 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:58.000 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:25.763 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:25.763 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:30.362 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:30.362 *
[2022-08-25 16:03:17]
Sierra_Chart Engineering - Posts: 18799
This is resolved. Update to the current version:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-25 16:28:28]
User706963 - Posts: 10
Thank you for your prompt reply - I think that's done it, and it's certainly loading data really quickly again too. Many thanks.

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