Support Board
Date/Time: Sun, 16 Mar 2025 21:31:00 +0000
Trading Evaluator orders fail to transmit, then order cancellation fails.
View Count: 438
| [2022-08-25 15:56:48] |
| User706963 - Posts: 10 |
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Hello please could you help with the following: I have reinstalled Sierrachart on one computer following an update and data lagging issues. Now if I place an order using the Trading Evaluator feed with Apteros, I get a series of errors: The order is sent but not accepted. If I attempt to move the order, the lines don't move. If I attempt to cancel it, order cancellation fails for several minutes too. It doesn't seem to be an account issue - I have successfully loaded Sierra and traded on laptop to check. Here is the Trade Service Log: TradeActivity files query time: 0.001685 seconds. Entries: 0. Current queries: 2 | 2022-08-25 14:35:52.935 TradeActivity files query time: 0.000089 seconds. Entries: 0. Current queries: 2 | 2022-08-25 14:35:52.935 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 14:36:03.614 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 14:36:03.614 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 14:36:03.919 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 14:36:03.919 TradeActivity files query time: 0.000051 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:36:31.703 TradeActivity files query time: 0.000117 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:36:31.789 TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:44:28.336 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 14:44:50.996 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 14:44:50.996 TradeActivity files query time: 0.000043 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:47:30.472 TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:48:24.907 TradeActivity files query time: 0.000039 seconds. Entries: 0. Current queries: 1 | 2022-08-25 14:51:11.947 TradeActivity files query time: 0.000059 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:15.758 TradeActivity files query time: 0.010090 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:16.312 TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:20.006 TradeActivity files query time: 0.000048 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:51:22.979 TradeActivity files query time: 0.000034 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:52:42.307 TradeActivity files query time: 0.000047 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:11.865 TradeActivity files query time: 0.000068 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:13.586 Trading Evaluator | Requesting trade accounts from server. | 2022-08-25 10:57:14.685 TradeActivity files query time: 0.002082 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:14.687 Trading Evaluator | Performing query for most recent order fills Date-Time for Trade Account: karolyi. | 2022-08-25 10:57:14.807 Trading Evaluator | Performing query for most recent account balances Date-Time for Trade Account: karolyi. | 2022-08-25 10:57:14.807 Trading Evaluator | Received 1 accounts from service. | 2022-08-25 10:57:14.807 TradeActivity files query time: 0.001729 seconds. Entries: 0. Current queries: 2 | 2022-08-25 10:57:14.809 TradeActivity files query time: 0.001303 seconds. Entries: 0. Current queries: 2 | 2022-08-25 10:57:14.810 Trading Evaluator | Requesting historical order fills for account karolyi. Start Date-Time UTC: 2021-08-18 14:57:14 | 2022-08-25 10:57:14.817 Trading Evaluator | Requesting historical account balances for account karolyi. Start date-time UTC: 2021-08-18 14:57:14 | 2022-08-25 10:57:14.817 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-25 10:57:15.762 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-08-25 10:57:15.762 Trading Evaluator | Requesting Trade Positions data. | 2022-08-25 10:57:17.691 Trading Evaluator | Received 1591 order fills for account: karolyi. Inserting the ones that do not exist. | 2022-08-25 10:57:41.341 RemoveDuplicateFillActivity | TradeAccount: karolyi. DatesOfRecordsToInsert: 2022-04-04, 2022-04-05, 2022-04-06, 2022-04-07, 2022-04-08, 2022-04-14, 2022-04-18, 2022-04-19, 2022-04-20, 2022-04-21, 2022-04-22, 2022-04-25, 2022-04-26, 2022-04-27, 2022-04-28, 2022-04-29, 2022-05-02, 2022-05-03, 2022-05-04, 2022-05-05, 2022-05-06, 2022-05-09, 2022-05-10, 2022-05-11, 2022-05-12, 2022-05-13, 2022-05-16, 2022-05-17, 2022-05-19, 2022-05-20, 2022-05-23, 2022-05-24, 2022-05-25, 2022-05-26, 2022-06-01, 2022-06-02, 2022-06-03, 2022-06-06, 2022-06-07, 2022-06-08, 2022-06-09, 2022-06-10, 2022-06-13, 2022-06-14, 2022-06-15, 2022-06-16, 2022-06-17, 2022-06-21, 2022-06-22, 2022-06-23, 2022-06-27, 2022-06-29, 2022-06-30, 2022-07-05, 2022-07-11, 2022-07-12, 2022-07-13, 2022-07-14, 2022-08-01, 2022-08-02, 2022-08-04, 2022-08-05, 2022-08-08, 2022-08-09, 2022-08-10, 2022-08-17, 2022-08-18, 2022-08-19, 2022-08-22, 2022-08-23, 2022-08-24, 2022-08-25, . MostRecentFileNameSearched: TradeActivityLog_2022-08-25_UTC.karolyi.data. DuplicateRecordsRemovedCount: 0. OriginalRecordsToInsertCount: 1591. RecordsToInsertCount: 1591 | 2022-08-25 10:57:41.365 TradeActivity files query time: 0.023632 seconds. Entries: 0. Current queries: 1 | 2022-08-25 10:57:41.365 TradeActivity files query time: 0.107861 seconds. Entries: 87. Current queries: 1 | 2022-08-25 10:57:41.517 Trading Evaluator | Received 2581 historical account balance updates for account: karolyi. Inserting. | 2022-08-25 10:58:06.852 TradeActivity files query time: 0.561330 seconds. Entries: 168. Current queries: 1 | 2022-08-25 11:00:03.947 TradeActivity files query time: 0.198843 seconds. Entries: 168. Current queries: 1 | 2022-08-25 11:00:49.517 TradeActivity files query time: 0.235163 seconds. Entries: 610. Current queries: 1 | 2022-08-25 11:02:24.707 TradeActivity files query time: 0.195581 seconds. Entries: 0. Current queries: 1 | 2022-08-25 11:05:04.856 TradeActivity files query time: 0.249329 seconds. Entries: 168. Current queries: 3 | 2022-08-25 11:42:40.586 TradeActivity files query time: 0.078263 seconds. Entries: 168. Current queries: 3 | 2022-08-25 11:42:40.664 TradeActivity files query time: 0.122356 seconds. Entries: 610. Current queries: 3 | 2022-08-25 11:42:40.787 TradeActivity files query time: 0.121825 seconds. Entries: 168. Current queries: 2 | 2022-08-25 11:42:40.908 TradeActivity files query time: 0.113730 seconds. Entries: 0. Current queries: 1 | 2022-08-25 11:42:41.022 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:25.390 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:25.390 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.451 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.451 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.991 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:26.991 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.371 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.371 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.772 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:27.772 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:28.071 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:43:28.072 * Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 8 | Current Status: Order Sent | 2022-08-25 11:44:03.028 * Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 9 | Current Status: Order Sent | 2022-08-25 11:44:03.028 * Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 11 | Current Status: Order Sent | 2022-08-25 11:44:03.028 * Requesting order status for non-responsive order. Time since last action: 62.6 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 12 | Current Status: Order Sent | 2022-08-25 11:44:03.028 * Requesting order status for non-responsive order. Time since last action: 64.9 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 7 | Current Status: Order Sent | 2022-08-25 11:44:33.030 * Requesting order status for non-responsive order. Time since last action: 64.9 seconds | Symbol: ESU22 | TradeAccount: karolyi | InternalOrderID: 10 | Current Status: Order Sent | 2022-08-25 11:44:33.030 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 8. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 9. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 11. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 12. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:33.030 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:52.009 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:52.009 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:58.000 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:44:58.000 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:25.763 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:25.763 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 7. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:30.362 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: ESU22. Account: karolyi | 2022-08-25 11:47:30.362 * |
| [2022-08-25 16:03:17] |
| Sierra_Chart Engineering - Posts: 18799 |
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This is resolved. Update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-25 16:28:28] |
| User706963 - Posts: 10 |
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Thank you for your prompt reply - I think that's done it, and it's certainly loading data really quickly again too. Many thanks.
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