Support Board
Date/Time: Sun, 16 Mar 2025 20:16:19 +0000
Problem with the real time Nasdaq TotalView data connection
View Count: 534
| [2022-08-24 16:15:03] |
| User627756 - Posts: 8 |
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Hello, I paid for real time data Nasdaq. But my data are still delayed Can you help me ? I have doubled checked the symbol set-up and that does not solve my issues it is written "Not connected" |
| [2022-08-24 17:23:56] |
| Sierra_Chart Engineering - Posts: 18799 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-25 11:11:25] |
| User627756 - Posts: 8 |
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Here's the result: Software version: 2425 64-bit | 2022-08-25 11:08:20.129 Primary Thread ID: 260 | 2022-08-25 11:08:20.129 Usage end date: 2022-09-23 | 2022-08-25 11:08:20.129 Enabled for: Sierra Chart Historical Data Service. | 2022-08-25 11:08:20.129 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-25 11:08:20.129 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-25 11:08:20.129 Enabled for exchange2: fairx_exchange.data | 2022-08-25 11:08:20.129 Enabled for exchange2: NASDAQ US stock data | 2022-08-25 11:08:20.129 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-25 11:08:20.129 Current selected Data/Trading service: FXCM Live Trading (Standard) - DTC | 2022-08-25 11:08:20.129 Custom symbol settings values: enabled | 2022-08-25 11:08:20.129 Chart Update Interval: 500 | 2022-08-25 11:08:20.129 Intraday Data Storage Time Unit: 0 | 2022-08-25 11:08:20.129 Time Zone: +00:00:00 (UTC+00) | 2022-08-25 11:08:20.129 2022-08-25 11:08:20 Local computer time in UTC | 2022-08-25 11:08:20.129 2022-08-25 11:08:20 Local computer time in SC Time Zone | 2022-08-25 11:08:20.129 2022-08-25 11:05:35 Server time in UTC | 2022-08-25 11:08:20.129 Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-08-25 11:08:20.129 Program path: Y:\SierraChart\ | 2022-08-25 11:08:20.129 Data Files path: Y:\SierraChart\Data\ | 2022-08-25 11:08:20.129 OS Version Number: 6.1 | 2022-08-25 11:08:20.129 Locale Setting: C | 2022-08-25 11:08:20.129 DLLs: UserContributedStudies_64.dll | 2022-08-25 11:08:20.132 Allowed protected custom studies: | 2022-08-25 11:08:20.132 Crash reporter started: true | 2022-08-25 11:08:20.132 FXCM Live Trading (Standard) - DTC | Connecting to FXCM Australia server | 2022-08-25 11:08:37.677 FXCM Live Trading (Standard) - DTC | Connecting to the server fxcmtrading.sierracharts.com. Port 11151 | 2022-08-25 11:08:37.686 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-08-25 11:08:37.689 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-08-25 11:08:37.689 DTC Client socket (1) | Connecting to IP: 162.251.232.237. | 2022-08-25 11:08:37.689 FXCM Live Trading (Standard) - DTC | Network connection to server complete. | 2022-08-25 11:08:37.919 FXCM Live Trading (Standard) - DTC | Starting socket receive thread. | 2022-08-25 11:08:37.919 FXCM Live Trading (Standard) - DTC | Sending encoding request to server: Binary VLS. Compression: none | 2022-08-25 11:08:37.920 FXCM Live Trading (Standard) - DTC | Setting DTC encoding to Binary VLS | 2022-08-25 11:08:38.470 FXCM Live Trading (Standard) - DTC | Sending logon request message. | 2022-08-25 11:08:38.470 FXCM Live Trading (Standard) - DTC | Received logon response. | 2022-08-25 11:08:38.678 FXCM Live Trading (Standard) - DTC | Server Name: SC DTC Server. | 2022-08-25 11:08:38.678 FXCM Live Trading (Standard) - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-08-25 11:08:38.678 FXCM Live Trading (Standard) - DTC | Connection error: Trade account not assigned. | 2022-08-25 11:08:38.678 * FXCM Live Trading (Standard) - DTC | Waiting for socket receive thread to end | 2022-08-25 11:08:38.784 DTC Client socket (1) | CloseSocket call. | 2022-08-25 11:08:38.785 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-08-25 11:08:38.785 FXCM Live Trading (Standard) - DTC | Disconnected. | 2022-08-25 11:08:38.785 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-08-25 11:08:38.955 DTC Client socket (1) | Closed. | 2022-08-25 11:08:38.955 I would like to know, if i paid a nasdaq data, do i have to connect fxcm account ? |
| [2022-08-25 12:21:10] |
| Sierra_Chart Engineering - Posts: 18799 |
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No, FXCM is fully unrelated to NASDAQ TotalView. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Also make sure you are using the correct symbols: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-25 12:24:26
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