Login Page - Create Account

Support Board


Date/Time: Sun, 16 Mar 2025 21:26:20 +0000



Message Log Continually Popping Up

View Count: 671

[2022-08-24 14:01:15]
User882039 - Posts: 2
Hi,

I'm continually seeing my message log appear informing its trying to connect to data feed, and coming back as unable to connect. However, the charts are working as normal?

Can you please advise?

Cheers,
J
[2022-08-24 14:05:49]
Sierra_Chart Engineering - Posts: 18799
Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

This will provide us the additional information we need.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-24 16:19:07]
User882039 - Posts: 2
Reading Internal Order ID file. | 2022-08-24 08:47:29.022
Reading Trade Orders file. | 2022-08-24 08:47:29.092
Reading Trade Positions file. | 2022-08-24 08:47:29.092
Reading Trade Account Data files. | 2022-08-24 08:47:29.093
Software version: 2403 64-bit | 2022-08-24 08:47:29.109
Primary Thread ID: 13108 | 2022-08-24 08:47:29.109
Usage end date: 2023-02-03 | 2022-08-24 08:47:29.109
Enabled for: Advanced Features 2. | 2022-08-24 08:47:29.109
Enabled for: Sierra Chart Historical Data Service. | 2022-08-24 08:47:29.109
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-24 08:47:29.109
Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-24 08:47:29.109
Enabled for exchange2: CME | 2022-08-24 08:47:29.109
Enabled for exchange2: fairx_exchange.data | 2022-08-24 08:47:29.109
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-24 08:47:29.109
Current selected Data/Trading service: SC Data - All Services | 2022-08-24 08:47:29.109
Custom symbol settings values: enabled | 2022-08-24 08:47:29.109
Chart Update Interval: 10 | 2022-08-24 08:47:29.109
Intraday Data Storage Time Unit: 0 | 2022-08-24 08:47:29.109
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-08-24 08:47:29.109
2022-08-24 07:47:29 Local computer time in UTC | 2022-08-24 08:47:29.109
2022-08-24 08:47:29 Local computer time in SC Time Zone | 2022-08-24 08:47:29.109
2022-08-24 07:47:28 Server time in UTC | 2022-08-24 08:47:29.109
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-08-24 08:47:29.109
Program path: C:\SierraChart\ | 2022-08-24 08:47:29.109
Data Files path: C:\SierraChart\Data\ | 2022-08-24 08:47:29.109
OS Version Number: 10.0 | 2022-08-24 08:47:29.110
Locale Setting: C | 2022-08-24 08:47:29.110
DLLs: UserContributedStudies_64.dll | 2022-08-24 08:47:29.110
Allowed protected custom studies: | 2022-08-24 08:47:29.110
Crash reporter started: true | 2022-08-24 08:47:29.110



SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10060 | 2022-08-24 17:15:18.050
DTC Client socket (2) | Creating socket. | 2022-08-24 17:15:18.073
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:15:18.073
DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-08-24 17:15:18.073
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:15:39.108 *
DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:15:39.108
DTC Client socket (2) | Closed. | 2022-08-24 17:15:39.108
DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:15:39.109
SC Data - All Services | Disconnected from the server. | 2022-08-24 17:15:39.109
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:15:39.109
SC Data - All Services | Connecting to the server ds6-2.sierracharts.com. Port 10060 | 2022-08-24 17:15:41.096
DTC Client socket (2) | Creating socket. | 2022-08-24 17:15:41.119
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:15:41.119
DTC Client socket (2) | Connecting to IP: 51.195.180.15. | 2022-08-24 17:15:41.119
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:16:02.153 *
DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:16:02.154
DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:16:02.154
SC Data - All Services | Disconnected from the server. | 2022-08-24 17:16:02.154
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:16:02.154
DTC Client socket (2) | Closed. | 2022-08-24 17:16:02.154
SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10060 | 2022-08-24 17:16:04.143
DTC Client socket (2) | Creating socket. | 2022-08-24 17:16:04.167
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:16:04.167
DTC Client socket (2) | Connecting to IP: 38.89.235.129. | 2022-08-24 17:16:04.167
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:16:25.197 *
DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:16:25.197
DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:16:25.197
SC Data - All Services | Disconnected from the server. | 2022-08-24 17:16:25.197
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:16:25.197
DTC Client socket (2) | Closed. | 2022-08-24 17:16:25.197
SC Data - All Services | Connecting to the server ds27.sierracharts.com. Port 10060 | 2022-08-24 17:16:27.189
DTC Client socket (2) | Creating socket. | 2022-08-24 17:16:27.213
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:16:27.213
DTC Client socket (2) | Connecting to IP: 208.185.224.128. | 2022-08-24 17:16:27.213
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:16:48.248 *
DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:16:48.248
DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:16:48.248
SC Data - All Services | Disconnected from the server. | 2022-08-24 17:16:48.248
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:16:48.248
DTC Client socket (2) | Closed. | 2022-08-24 17:16:48.248
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10060 | 2022-08-24 17:16:50.236
DTC Client socket (2) | Creating socket. | 2022-08-24 17:16:50.261
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:16:50.261
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-08-24 17:16:50.261
Date Time Of Last Edit: 2022-08-24 17:30:56
[2022-08-24 17:30:37]
Sierra_Chart Engineering - Posts: 18799
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10060 | 2022-08-24 15:28:26.830
DTC Client socket (2) | Creating socket. | 2022-08-24 15:28:26.855
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 15:28:26.855
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-08-24 15:28:26.855
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 15:28:47.916 *
You need to resolve this connectivity problem you are having.

You are definitely not getting market data for some symbols.

Refer to:
Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account