Support Board
Date/Time: Sun, 16 Mar 2025 20:13:57 +0000
Message Log Continually Popping Up
View Count: 670
| [2022-08-24 14:01:15] |
| User882039 - Posts: 2 |
|
Hi, I'm continually seeing my message log appear informing its trying to connect to data feed, and coming back as unable to connect. However, the charts are working as normal? Can you please advise? Cheers, J |
| [2022-08-24 14:05:49] |
| Sierra_Chart Engineering - Posts: 18799 |
|
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) This will provide us the additional information we need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-24 16:19:07] |
| User882039 - Posts: 2 |
|
Reading Internal Order ID file. | 2022-08-24 08:47:29.022 Reading Trade Orders file. | 2022-08-24 08:47:29.092 Reading Trade Positions file. | 2022-08-24 08:47:29.092 Reading Trade Account Data files. | 2022-08-24 08:47:29.093 Software version: 2403 64-bit | 2022-08-24 08:47:29.109 Primary Thread ID: 13108 | 2022-08-24 08:47:29.109 Usage end date: 2023-02-03 | 2022-08-24 08:47:29.109 Enabled for: Advanced Features 2. | 2022-08-24 08:47:29.109 Enabled for: Sierra Chart Historical Data Service. | 2022-08-24 08:47:29.109 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-24 08:47:29.109 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-24 08:47:29.109 Enabled for exchange2: CME | 2022-08-24 08:47:29.109 Enabled for exchange2: fairx_exchange.data | 2022-08-24 08:47:29.109 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-24 08:47:29.109 Current selected Data/Trading service: SC Data - All Services | 2022-08-24 08:47:29.109 Custom symbol settings values: enabled | 2022-08-24 08:47:29.109 Chart Update Interval: 10 | 2022-08-24 08:47:29.109 Intraday Data Storage Time Unit: 0 | 2022-08-24 08:47:29.109 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-08-24 08:47:29.109 2022-08-24 07:47:29 Local computer time in UTC | 2022-08-24 08:47:29.109 2022-08-24 08:47:29 Local computer time in SC Time Zone | 2022-08-24 08:47:29.109 2022-08-24 07:47:28 Server time in UTC | 2022-08-24 08:47:29.109 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-08-24 08:47:29.109 Program path: C:\SierraChart\ | 2022-08-24 08:47:29.109 Data Files path: C:\SierraChart\Data\ | 2022-08-24 08:47:29.109 OS Version Number: 10.0 | 2022-08-24 08:47:29.110 Locale Setting: C | 2022-08-24 08:47:29.110 DLLs: UserContributedStudies_64.dll | 2022-08-24 08:47:29.110 Allowed protected custom studies: | 2022-08-24 08:47:29.110 Crash reporter started: true | 2022-08-24 08:47:29.110 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10060 | 2022-08-24 17:15:18.050 DTC Client socket (2) | Creating socket. | 2022-08-24 17:15:18.073 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:15:18.073 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-08-24 17:15:18.073 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:15:39.108 * DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:15:39.108 DTC Client socket (2) | Closed. | 2022-08-24 17:15:39.108 DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:15:39.109 SC Data - All Services | Disconnected from the server. | 2022-08-24 17:15:39.109 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:15:39.109 SC Data - All Services | Connecting to the server ds6-2.sierracharts.com. Port 10060 | 2022-08-24 17:15:41.096 DTC Client socket (2) | Creating socket. | 2022-08-24 17:15:41.119 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:15:41.119 DTC Client socket (2) | Connecting to IP: 51.195.180.15. | 2022-08-24 17:15:41.119 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:16:02.153 * DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:16:02.154 DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:16:02.154 SC Data - All Services | Disconnected from the server. | 2022-08-24 17:16:02.154 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:16:02.154 DTC Client socket (2) | Closed. | 2022-08-24 17:16:02.154 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10060 | 2022-08-24 17:16:04.143 DTC Client socket (2) | Creating socket. | 2022-08-24 17:16:04.167 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:16:04.167 DTC Client socket (2) | Connecting to IP: 38.89.235.129. | 2022-08-24 17:16:04.167 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:16:25.197 * DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:16:25.197 DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:16:25.197 SC Data - All Services | Disconnected from the server. | 2022-08-24 17:16:25.197 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:16:25.197 DTC Client socket (2) | Closed. | 2022-08-24 17:16:25.197 SC Data - All Services | Connecting to the server ds27.sierracharts.com. Port 10060 | 2022-08-24 17:16:27.189 DTC Client socket (2) | Creating socket. | 2022-08-24 17:16:27.213 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:16:27.213 DTC Client socket (2) | Connecting to IP: 208.185.224.128. | 2022-08-24 17:16:27.213 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 17:16:48.248 * DTC Client socket (2) | CloseSocket call. | 2022-08-24 17:16:48.248 DTC Client socket (0) | CloseSocket call. | 2022-08-24 17:16:48.248 SC Data - All Services | Disconnected from the server. | 2022-08-24 17:16:48.248 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-08-24 17:16:48.248 DTC Client socket (2) | Closed. | 2022-08-24 17:16:48.248 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10060 | 2022-08-24 17:16:50.236 DTC Client socket (2) | Creating socket. | 2022-08-24 17:16:50.261 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 17:16:50.261 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-08-24 17:16:50.261 Date Time Of Last Edit: 2022-08-24 17:30:56
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| [2022-08-24 17:30:37] |
| Sierra_Chart Engineering - Posts: 18799 |
|
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10060 | 2022-08-24 15:28:26.830 You need to resolve this connectivity problem you are having.DTC Client socket (2) | Creating socket. | 2022-08-24 15:28:26.855 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-24 15:28:26.855 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-08-24 15:28:26.855 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-08-24 15:28:47.916 * You are definitely not getting market data for some symbols. Refer to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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