Support Board
Date/Time: Sun, 16 Mar 2025 20:18:39 +0000
Custom Calculated Symbol Missing Data In the Morning
View Count: 400
| [2022-08-24 12:59:23] |
| Troy - Posts: 6 |
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Hello, I am using Custom Calculated Symbols on Sierra Chart 2419 to view the TUT spread 4*{ZT-202212-ECBOT}-{ZN-202212-ECBOT} over multiple days. This is generally working OK except for one issue: the chart is not downloading missing data after my computer wakes up from sleep overnight. Please see the screenshot and notice the flat line toward the right hand side. The chart will continue to add new bars correctly, but it won't recover data from the flat line area unless I manually click "Delete and Download Data from Current Position to End" If I use that button, then the flat line area will be filled in, and everything will be fine. See the second screenshot showing the line filled in. Is there a way to avoid manually deleting and re-download data every day? Thanks! What a chart looks like in the morning: https://www.sierrachart.com/image.php?Image=1661345653235.png After delete and re-download https://www.sierrachart.com/image.php?Image=1661345698500.png |
| [2022-08-24 17:21:31] |
| Sierra_Chart Engineering - Posts: 18799 |
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Check the Message Log for download errors at that time: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-24 17:21:40
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