Support Board
Date/Time: Sun, 16 Mar 2025 13:53:02 +0000
when my charts open it is labeled
View Count: 379
| [2022-08-21 22:51:59] |
| User542305 - Posts: 2 |
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Hi Support Group, I am unable to connect to my charting software, my charts come up but labeled "not connected" my broker tells me that I probably have to upgrade to package 10 or higher. Please reply asap and guide me that I should be running up and live trading. Arthur Leifer artleifer@gmail.com |
| [2022-08-22 08:43:56] |
| Sierra_Chart Engineering - Posts: 18797 |
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You are already using Service Package 10. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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