Support Board
Date/Time: Sun, 16 Mar 2025 16:28:52 +0000
Futures Contracts Delayed Data
View Count: 448
| [2022-08-19 23:15:26] |
| Trader_Rob - Posts: 18 |
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Hi, I am trying to load data for NYMEX futures with the Denali data feed. I currently have the "Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts" active on my account and have my interactive brokers trading account connected to SC. When loading any symbol from "Futures - NYMEX" (or any other futures exchange) from the "Find Symbol" window, the data is delayed. Do I need to upgrade my Denali data feed subscriptions to get live data? Thank you for your help! |
| [2022-08-22 14:15:28] |
| Sierra_Chart Engineering - Posts: 18797 |
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Everything looks correct with your Sierra Chart account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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