Support Board
Date/Time: Mon, 17 Mar 2025 07:09:07 +0000
Duplicate Chart causing Sierra and computer to crash
View Count: 439
| [2022-08-19 13:35:41] |
| Michael Slater - Posts: 15 |
|
Hi John. Downloaded the latest DSC version the other day I have tried to create a new chartbook, based on existing chartbook. Each time I have tried to DUPLICATE CHART (within the same chartbook), SC and then my computer locks up, and closes down automatically. Have tried this 4 / 5 times now, and same happens each time - system and computer shutdown. I have unlinked the chart that I was trying to duplicate, with no benefit. Prior to installing the latest SC version, I had no issues with duplicating charts. Otherwise, SC appears to be working absolutely fine for me. Any thoughts? Thanks Date Time Of Last Edit: 2022-08-19 14:50:36
|
| [2022-08-19 13:36:56] |
| Sierra_Chart Engineering - Posts: 18801 |
|
then my computer locks up, and closes down automatically. This is going to be a hardware or operating system issue. It is not going to be Sierra Chart causing a problem like this. It could not be.We recommend testing the system memory on your computer. In the very rare chance this has something to do with OpenGL, disable OpenGL: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) If you still have the problem when not using OpenGL it definitively is not a Sierra Chart issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-19 13:37:16
|
To post a message in this thread, you need to log in with your Sierra Chart account: