Support Board
Date/Time: Wed, 15 Jan 2025 02:51:07 +0000
intraday chart does not display any data
View Count: 643
| [2022-08-18 21:39:39] |
| bluesky_trader - Posts: 4 |
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Hi Team, I am new user, just joined sierra charts and I use it mainly for charting. The issue I am facing is that I am not able to load Intraday charts like 1 min, 5 min etc for NASDAQ stocks. After the message that historical data load is complete nothing comes up for intraday, it's just a blank screen that I get. If i switch to 1 day then I could see data. I read some of the help document and followed steps like updating the symbol settings etc. I am selecting the symbol ending with NQTV like APPL.NQTV etc The same works fine for futures and I am able to see data for ES, NQ. FYI I have subscribed to NASDAQ market data. So I need support team to help me on this. Thanks Date Time Of Last Edit: 2022-08-19 09:01:42
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| [2022-08-19 14:21:10] |
| Sierra_Chart Engineering - Posts: 17947 |
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Make sure you are using the correct symbols. You can find them in File >> Find Symbol >>NASDAQ TotalView. That is not a correct symbol that you gave above. Refer to: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-19 16:06:25] |
| bluesky_trader - Posts: 4 |
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sorry it was a typo error I did select the correct symbol which is AAPL-NQTV I am attaching few images for reference of the issue I am facing. https://www.sierrachart.com/image.php?Image=1660924886706.png https://www.sierrachart.com/image.php?Image=1660924938736.png daily chartis working as expected, only intraday is blank https://www.sierrachart.com/image.php?Image=166092509226.png |
Attachment Deleted. Private File |
| [2022-08-19 16:41:04] |
| Sierra_Chart Engineering - Posts: 17947 |
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The issue must be related to the Session times: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Set the time zone of the chart to US Eastern Time: Time Zone Setting: Using Different Time Zone in Individual Charts Apply the session times to the chart: Chart Session Times: Automatically Setting Session Times Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-22 16:05:32] |
| bluesky_trader - Posts: 4 |
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Thanks it fixed the issue
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