Support Board
Date/Time: Sun, 22 Dec 2024 05:48:01 +0000
Refund
View Count: 2179
| [2022-08-18 07:10:04] |
| jackR2003 - Posts: 4 |
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Hello! I am a G7FX student and was working through the course, I am aware this is completely separate to your company but my point is we use sierra chart platform on the course as our trading/charting platform, I have just recently cancelled my enrolment into this course and am no longer a student anymore for my own personal reasons as the timing is right at the minute and have other commitments and other investments to fund. As a result of me cancelling my course I now have an active sierra chart account with service package 5 activated as I purchased the 6 month option for 173USD As I no longer am in the course I no longer require to use sierra chart (at this moment in time I would like to continue with this next year) what is your refund policy about service packages?? Would it be possible for your company to cancel the active service package and refund me for the remaining amount which the service package would be worth? I am aware this wouldn’t be the full 173USD which I paid to activate the service package but can imagine it wouldn’t be far off as I purchased the service package at the start of this month, any help with this would be massively appreciated and would help me out a lot! |
| [2022-08-18 07:47:36] |
| Sierra_Chart Engineering - Posts: 17594 |
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Yes of course, we can do a refund for the unused months. We will take care of that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-18 07:47:44
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| [2022-08-18 08:56:05] |
| jackR2003 - Posts: 4 |
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Brilliant thank you very much it’s appreciated! Do you know how long the refund will take to be processed by any chance??
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| [2022-08-18 12:48:03] |
| Sierra_Chart Engineering - Posts: 17594 |
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It will be done today but we do not know how long it would get to you based upon the payment processor being used.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-19 07:48:59] |
| jackR2003 - Posts: 4 |
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Hello, is this refund going ahead and still ok?? I have had another reply from your team saying refund won’t be possible, any help would be great.
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| [2022-08-19 09:03:20] |
| Sierra_Chart Engineering - Posts: 17594 |
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The first step of the refund has been done. The next step is to do the refund through Stripe.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-19 12:05:19] |
| jackR2003 - Posts: 4 |
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Ok, and how do I do this? Or do I just wait for it to go back into my bank??
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| [2022-08-19 12:15:35] |
| Sierra_Chart Engineering - Posts: 17594 |
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We have done the refund through Stripe. You just have to wait now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-19 12:15:43
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