Support Board
Date/Time: Sun, 16 Mar 2025 13:55:25 +0000
Hi im a New customer, my Dom is not working to put on a trade
View Count: 373
| [2022-08-17 20:30:50] |
| Base - Posts: 1 |
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Hi how are you? > > So I figured out how to install and customize Sierra chart , > > I payed and registered for Integrated Advanced plan. > > Everything seems to be working except the DOM. > > I’m logged in with my CQG credentials, I don’t know what’s going > on. > > As you see in the screenshot I opened the micro dow jones December > contract, > > But it’s not moving and there’s no bids or offers |
Private File |
| [2022-08-17 21:22:14] |
| John - SC Support - Posts: 38678 |
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With version 2394 and higher of Sierra Chart we are no longer allowing data into the system from CQG for The CME Group and EUREX data. This is why you are not getting any data. You need to use our Denali Exchange Data Feed in order to get the real-time data to your charts. You will find the instructions to get this setup at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* You can then tell your broker that you do not need the data from CQG, so you will not be paying for it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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