Support Board
Date/Time: Mon, 17 Mar 2025 12:12:51 +0000
I can't upload a chartbook
View Count: 1022
| [2022-08-17 11:44:17] |
| User707307 - Posts: 84 |
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Here's a chartbook not compatible with the last version, can you please upload it? Thank you |
 ES MID ONH AND ONL.cht - Attached On 2022-08-17 11:43:44 UTC - Size: 356.04 KB - 357 views |
| [2022-08-17 14:12:51] |
| John - SC Support - Posts: 38678 |
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When we open this Chartbook there are no charts showing up. We do not know if this is an issue with the age of the file or something else. But in the end, we are not able to update this. Please check your Backups folder to see if you might have a backup of this chartbook in there. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-17 17:41:22] |
| Sierra_Chart Engineering - Posts: 18805 |
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This particular Chartbook is very old. We are not even sure what version you would need to open it with. But it would be best to simply to rebuild it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-18 18:50:14] |
| User873012 - Posts: 3 |
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hello there,i have the same problem that when i want to upload my chartbook it says that chartbook file is not compatible and the file isnt that old or i guess it isnt.its from 2020 or something i believe could you help me please? |
| G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-08-18 18:49:16 UTC - Size: 276.18 KB - 233 views Attachment Deleted. |
| [2022-08-18 19:03:03] |
| John - SC Support - Posts: 38678 |
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Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-08-18 19:03:00 UTC - Size: 20.43 KB - 226 views |
| [2022-09-09 07:36:06] |
| User873012 - Posts: 3 |
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hello, could you please convert my chartbook,it says that chartbook file is not compatible,thank you
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| G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-09-09 07:35:17 UTC - Size: 528.28 KB - 243 views |
| [2022-09-09 14:43:49] |
| John - SC Support - Posts: 38678 |
|
Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-09-09 14:43:45 UTC - Size: 44.08 KB - 210 views |
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