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Date/Time: Mon, 17 Mar 2025 11:32:05 +0000



I can't upload a chartbook

View Count: 1021

[2022-08-17 11:44:17]
User707307 - Posts: 84
Here's a chartbook not compatible with the last version, can you please upload it?

Thank you
attachmentES MID ONH AND ONL.cht - Attached On 2022-08-17 11:43:44 UTC - Size: 356.04 KB - 357 views
[2022-08-17 14:12:51]
John - SC Support - Posts: 38678
When we open this Chartbook there are no charts showing up. We do not know if this is an issue with the age of the file or something else. But in the end, we are not able to update this.

Please check your Backups folder to see if you might have a backup of this chartbook in there. Refer to the following:
Chartbooks (Workspaces): Accessing a Backup Chartbook File
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-17 17:41:22]
Sierra_Chart Engineering - Posts: 18805
This particular Chartbook is very old. We are not even sure what version you would need to open it with. But it would be best to simply to rebuild it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-18 18:50:14]
User873012 - Posts: 3
hello there,i have the same problem that when i want to upload my chartbook it says that chartbook file is not compatible and the file isnt that old or i guess it isnt.its from 2020 or something i believe
could you help me please?
attachmentG7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-08-18 18:49:16 UTC - Size: 276.18 KB - 233 views
Attachment Deleted.
[2022-08-18 19:03:03]
John - SC Support - Posts: 38678
Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
attachmentG7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-08-18 19:03:00 UTC - Size: 20.43 KB - 226 views
[2022-09-09 07:36:06]
User873012 - Posts: 3
hello, could you please convert my chartbook,it says that chartbook file is not compatible,thank you
attachmentG7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-09-09 07:35:17 UTC - Size: 528.28 KB - 243 views
[2022-09-09 14:43:49]
John - SC Support - Posts: 38678
Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
attachmentG7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-09-09 14:43:45 UTC - Size: 44.08 KB - 210 views

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