Support Board
Date/Time: Sun, 16 Mar 2025 19:26:14 +0000
Multiple Disconnections
View Count: 352
| [2022-08-15 19:01:37] |
| User299107 - Posts: 60 |
|
Hi, I've been getting multiple disconnections throughout the day for a while now. I've sent the Message Log through in the hope that it aids in resolving this situation. thanks, Eliza |
| [2022-08-15 19:15:12] |
| John - SC Support - Posts: 38678 |
|
You have the following message showing up in your log: CQG WebSocket socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine.
This indicates a network issue between you and CQG. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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