Support Board
Date/Time: Tue, 26 Nov 2024 14:21:12 +0000
Sierra Chart and IB connection
View Count: 1261
| [2014-05-12 06:42:36] |
| User37300 - Posts: 3 |
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Hallo, could you pls advice me how can I correctly set up connection with Interactive Brokers account, so I could trade live? When I switch from SIM to LIVE, and place the limit order in Sierra Chart, at the same time I can see the limit order request in IB account. But when I want to cancel my order, e.g. flattern, in IB disappear my request and in Sierra Chart, "pending cancelling" message appears. I am not able to delete this message from Sierra Chart than. When the price is on my limit order price, this is not filled. Could you pls advice? Screenshots are in attachment. Thanks for help. Regards, Roman |
| [2014-05-12 17:16:29] |
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So we can better understand this and give the best advice, we need to see the lines in the Trade Activity Log for an order that is not working properly. Here are the instructions to provide us this information: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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