Support Board
Date/Time: Sun, 16 Mar 2025 08:26:28 +0000
Rithmic Direct - DTC (Not enabled on package)
View Count: 601
| [2022-08-12 15:59:11] |
| U.Sohyur - Posts: 21 |
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Hello, I just renewed my usage credit and am seeing Rithmic Direct - DTC is not enabled on package. Any idea on how to fix this? Thanks. |
| [2022-08-12 16:32:13] |
| Sierra_Chart Engineering - Posts: 18797 |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-12 16:39:00] |
| U.Sohyur - Posts: 21 |
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Thanks for that. I see that it no longer says the "not enabled in package" but it does not populate a server list. Any idea how to fix that?
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| [2022-08-12 16:42:14] |
| U.Sohyur - Posts: 21 |
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Nevermind, I got it to populate. Thanks much.
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