Support Board
Date/Time: Tue, 26 Nov 2024 14:22:43 +0000
payment page connection error
View Count: 1280
| [2014-05-12 00:37:43] |
| wray - Posts: 12 |
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tried to login to make a payment and am getting connection errors to the payment page. i am assuming you guys are down for some reason but if its on my end please let me know. other than os and java updates my system is pretty much the same as last months. tx in advnce |
| [2014-05-12 00:55:22] |
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We have activated your account for now. Restart Sierra Chart so you can continue to use Sierra Chart. There are several payment choices. Which one did you use? Did you use the one titled "Pay By Visa / Master Card / AMEX "? At the moment we are not seeing a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-12 01:20:19] |
| wray - Posts: 12 |
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i used the pay by 'visa Master card Amex' it direct me to a page that forwards me to the payment page but i get an error that reads; Could not connect to remote server
You tried to access the address https://payments.sierrachart.com/v1/Form.php, which is currently unavailable. Please make sure that the web address (URL) is correctly spelled and punctuated, then try reloading the page. Secure connection: fatal error (552) https://payments.sierrachart.com/v1/Form.php[/quote] Opera was not able to connect to the server, because the server does not communicate via any secure protocol known to Opera. |
| [2014-05-12 01:21:51] |
| wray - Posts: 12 |
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disregard i guess. apparently it didnt like the browser i was using. i tried with chrome and got thru and added useage time. thanks. wray |
| [2014-05-12 02:44:00] |
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We will determine what the problem is with Opera and resolve it. It should work with Opera.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-12 17:02:57] |
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For Opera you need to enable TLS 1.1 or TLS 1.2 (it is best to enable both), under Opera >> Settings >> Preferences >> Advanced >> Security >> Security Protocols. For PCI DSS (payment card industry data security standard) compliance, the payments page does not support anything older than TLS 1.1 Sierra Chart Support Date Time Of Last Edit: 2014-05-12 17:11:28
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