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Price and time, both missing from Chart display

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[2022-08-12 10:25:32] #1 [Go To First Post]
User269912 - Posts: 16
Hi Neither Time (on the horizontal scale) or Price (vertical) are displayed in any chart, regardless of which Chartbook I use. I am a new client of Stage 5 / Dorman, but a long standing user of Sierra Chart, formerly linking it to TransAct (who introduced me to your platform). This Price / Time (missing) display issue has never happened before. FYI, in Chart / Chart Settings / Scale / both 'Hide Vales Scale' and 'Hide Times Scale' are set to No. I would be happy to attached a screen shot if someone can offer me a process less complicated that the current one. Hope you can help.

[2022-08-12 16:53:55] #2 [Go To First Post]
John - SC Support - Posts: 38678
We really do need to see a screen capture to understand what you are seeing. Please post a capture by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-16 10:01:11] #3 [Go To First Post]
User269912 - Posts: 16
As requested please find attached a screen capture of the Chart. https://www.sierrachart.com/image.php?Image=1660643982403.png

[2022-08-16 17:10:38] #4 [Go To First Post]
John - SC Support - Posts: 38678
We really need to get the chartbook that has that chart along with the file named 'Sierra4.config'. Refer to the following for how to get us a chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile The Sierra4.config file is located in the main Sierra Chart installation folder. Please attach this file as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-17 19:08:50] #5 [Go To First Post]
User269912 - Posts: 16
Both files uploaded, as requested. Good luck!


Attachment Deleted. Private File Time and Price missing - Chartbook1.Cht - Attached On 2022-08-17 19:08:04 UTC - Size: 3.09 KB - 188 views

[2022-08-17 19:40:44] #6 [Go To First Post]
John - SC Support - Posts: 38678
Unfortunately, we do not see any issue when we pull up your chart. The following link is an image of what we see: https://www.sierrachart.com/image.php?Image=1660765163860.png Have you restarted your computer and tried opening a new chart? Do you have the same issue in a new chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-19 09:28:07] #7 [Go To First Post]
User269912 - Posts: 16
Have you restarted your computer and tried opening a new chart? . . . Yes, many times. Do you have the same issue in a new chart?. . . Always. Q. Could this be because I am trying to access the chart on a MS Surface Pro. I have heard that some software applications do not run correctly, because the Surface Pro gets 'confused' over whether it is a lap-top or a mobile phone? Could this be the problem? If so, what is the answer?

[2022-08-19 10:11:01] #8 [Go To First Post]
User907968 - Posts: 838
Just an idea, check that the chart background, chart text and chart scale border are not all set to the same color. Check in both global graphics settings and chart graphics settings.

[2022-08-19 16:22:49] #9 [Go To First Post]
User269912 - Posts: 16
Bingo! That was the answer. Thank you.

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