Support Board
Date/Time: Sat, 15 Mar 2025 22:59:25 +0000
not connected - CQG
View Count: 361
| [2022-08-04 16:56:57] |
| Alexis2022 - Posts: 2 |
|
Subject updated from '' to 'not connected' -------------------------------------------------------------------------------- Chartbook Sharing | Unexpectedly encountered the end of file D:\Sierra Chart\Data\ChartbookSharing\ServerSettings.config. | 2022-07-31 16:43:19.108 Created the DTC Protocol server. | 2022-07-31 16:43:19.109 DTC Protocol Server listening on port 11099. | 2022-07-31 16:43:19.109 Reading Internal Order ID file. | 2022-07-31 16:43:19.109 Reading Trade Orders file. | 2022-07-31 16:43:19.165 Reading Trade Positions file. | 2022-07-31 16:43:19.165 Reading Trade Account Data files. | 2022-07-31 16:43:19.165 Software version: 2419 64-bit | 2022-07-31 16:43:19.177 Primary Thread ID: 1596 | 2022-07-31 16:43:19.177 Usage end date: 2023-06-29 | 2022-07-31 16:43:19.177 Enabled for: Advanced Features 2. | 2022-07-31 16:43:19.177 Enabled for: Sierra Chart Historical Data Service. | 2022-07-31 16:43:19.177 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-31 16:43:19.177 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-31 16:43:19.177 Enabled for exchange2: EUREX EOBI | 2022-07-31 16:43:19.177 Enabled for exchange2: fairx_exchange.data | 2022-07-31 16:43:19.177 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-31 16:43:19.177 Current selected Data/Trading service: CQG WebAPI | 2022-07-31 16:43:19.177 Custom symbol settings values: enabled | 2022-07-31 16:43:19.177 Chart Update Interval: 10 | 2022-07-31 16:43:19.177 Intraday Data Storage Time Unit: 0 | 2022-07-31 16:43:19.177 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-07-31 16:43:19.177 2022-07-31 14:43:19 Local computer time in UTC | 2022-07-31 16:43:19.177 2022-07-31 16:43:19 Local computer time in SC Time Zone | 2022-07-31 16:43:19.177 2022-07-31 14:43:19 Server time in UTC | 2022-07-31 16:43:19.177 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-07-31 16:43:19.177 Program path: D:\Sierra Chart\ | 2022-07-31 16:43:19.177 Data Files path: D:\Sierra Chart\Data\ | 2022-07-31 16:43:19.177 OS Version Number: 10.0 | 2022-07-31 16:43:19.178 Locale Setting: C | 2022-07-31 16:43:19.178 DLLs: UserContributedStudies_64.dll | 2022-07-31 16:43:19.178 Allowed protected custom studies: | 2022-07-31 16:43:19.178 Crash reporter started: true | 2022-07-31 16:43:19.178 Created the DTC Protocol historical data server. | 2022-07-31 16:43:19.178 HD Server Manager | Listening on port 11098. | 2022-07-31 16:43:19.178 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-07-31 16:43:19.178 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:43:19.198 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-07-31 16:43:19.249 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-07-31 16:43:19.249 Received 5 login tokens. | 2022-07-31 16:43:19.356 Symbol settings MD5 received. Request ID: 1. | 2022-07-31 16:43:20.725 Symbol settings are up-to-date for cqg. | 2022-07-31 16:43:20.725 CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:43:25.481 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:43:25.481 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-07-31 16:43:25.698 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-07-31 16:43:25.698 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:43:25.698 CQG WebSocket | Opening WebSocket. | 2022-07-31 16:43:25.714 CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:43:25.714 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:43:25.766 CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:43:25.766 CQG WebSocket | Server header | Sec-WebSocket-Accept: h82Zxc39yA661LSwA2gRiqn3tfo= | 2022-07-31 16:43:25.766 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:43:25.766 CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:43:25.766 CQG WebSocket | Server header | | 2022-07-31 16:43:25.766 CQG WebSocket | Web socket state is now open. | 2022-07-31 16:43:25.766 CQG WebAPI | WebSocket connected. | 2022-07-31 16:43:25.766 CQG WebAPI | Sending market data logon message. | 2022-07-31 16:43:25.766 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:43:25.969 CQG WebSocket socket (1) | CloseSocket call. | 2022-07-31 16:43:25.984 CQG WebAPI | Disconnected. | 2022-07-31 16:43:25.984 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:43:25.984 CQG WebSocket | WebSocket closed. | 2022-07-31 16:43:25.984 CQG WebAPI | WebSocket closed. | 2022-07-31 16:43:25.984 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:43:25.984 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-07-31 16:43:25.998 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:43:25.998 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2022-07-31 16:44:29.576 The message log has been sent to support. | 2022-07-31 16:44:29.576 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2022-07-31 16:44:29.576 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2022-07-31 16:44:29.576 Sending of the Message Log is completed. The response was saved to D:\Sierra Chart\Data\MessageLogAnalysis.htm | 2022-07-31 16:44:29.831 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2022-07-31 16:44:30.086 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:44:30.086 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2022-07-31 16:44:30.133 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2022-07-31 16:44:30.133 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-31 16:45:43.145 CQG WebSocket socket (1) | Closed. | 2022-07-31 16:45:43.146 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-07-31 16:46:13.149 CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:55:22.329 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:55:22.329 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-07-31 16:55:22.562 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-07-31 16:55:22.563 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:55:22.563 CQG WebSocket | Opening WebSocket. | 2022-07-31 16:55:22.584 CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:55:22.584 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:55:22.639 CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:55:22.639 CQG WebSocket | Server header | Sec-WebSocket-Accept: yc6Fx3iobZ6AxDK9ITRQPAgH+AQ= | 2022-07-31 16:55:22.639 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:55:22.639 CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:55:22.639 CQG WebSocket | Server header | | 2022-07-31 16:55:22.639 CQG WebSocket | Web socket state is now open. | 2022-07-31 16:55:22.639 CQG WebAPI | WebSocket connected. | 2022-07-31 16:55:22.639 CQG WebAPI | Sending market data logon message. | 2022-07-31 16:55:22.639 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:55:22.846 CQG WebSocket socket (1) | CloseSocket call. | 2022-07-31 16:55:22.879 CQG WebAPI | Disconnected. | 2022-07-31 16:55:22.879 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:55:22.879 CQG WebSocket | WebSocket closed. | 2022-07-31 16:55:22.879 CQG WebAPI | WebSocket closed. | 2022-07-31 16:55:22.879 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:55:22.879 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-07-31 16:55:22.893 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:55:22.893 CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:57:16.985 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:57:16.985 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-07-31 16:57:16.985 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-07-31 16:57:16.985 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:57:16.985 CQG WebSocket | Opening WebSocket. | 2022-07-31 16:57:17.004 CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:57:17.004 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:57:17.055 CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:57:17.055 CQG WebSocket | Server header | Sec-WebSocket-Accept: AztMSp4/NsbrjBIkSOKkZLwHmk0= | 2022-07-31 16:57:17.055 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:57:17.055 CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:57:17.055 CQG WebSocket | Server header | | 2022-07-31 16:57:17.055 CQG WebSocket | Web socket state is now open. | 2022-07-31 16:57:17.055 CQG WebAPI | WebSocket connected. | 2022-07-31 16:57:17.055 CQG WebAPI | Sending market data logon message. | 2022-07-31 16:57:17.055 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:57:17.269 CQG WebSocket socket (2) | CloseSocket call. | 2022-07-31 16:57:17.297 CQG WebAPI | Disconnected. | 2022-07-31 16:57:17.297 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:57:17.297 CQG WebSocket | WebSocket closed. | 2022-07-31 16:57:17.297 CQG WebAPI | WebSocket closed. | 2022-07-31 16:57:17.297 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:57:17.297 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2022-07-31 16:57:17.312 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:57:17.312 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-31 16:57:43.255 CQG WebSocket socket (1) | Closed. | 2022-07-31 16:57:43.255 CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:58:10.568 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:58:10.568 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-07-31 16:58:10.568 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-07-31 16:58:10.568 CQG WebSocket socket (3) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:58:10.568 CQG WebSocket | Opening WebSocket. | 2022-07-31 16:58:10.584 CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:58:10.584 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:58:10.635 CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:58:10.635 CQG WebSocket | Server header | Sec-WebSocket-Accept: gqa4a3EAIZaXwuHtfe1hK3CBtQg= | 2022-07-31 16:58:10.635 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:58:10.635 CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:58:10.635 CQG WebSocket | Server header | | 2022-07-31 16:58:10.635 CQG WebSocket | Web socket state is now open. | 2022-07-31 16:58:10.635 CQG WebAPI | WebSocket connected. | 2022-07-31 16:58:10.635 CQG WebAPI | Sending market data logon message. | 2022-07-31 16:58:10.635 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:58:10.841 CQG WebSocket socket (3) | CloseSocket call. | 2022-07-31 16:58:10.895 CQG WebAPI | Disconnected. | 2022-07-31 16:58:10.895 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:58:10.895 CQG WebSocket | WebSocket closed. | 2022-07-31 16:58:10.895 CQG WebAPI | WebSocket closed. | 2022-07-31 16:58:10.895 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:58:10.895 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2022-07-31 16:58:10.910 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:58:10.910 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-07-31 16:58:13.261 |
| [2022-08-04 17:00:03] |
| Sierra_Chart Engineering - Posts: 18793 |
|
You need to contact your broker about this. They disabled your Trading connection. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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