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Date/Time: Sat, 15 Mar 2025 22:59:25 +0000



not connected - CQG

View Count: 361

[2022-08-04 16:56:57]
Alexis2022 - Posts: 2
Subject updated from '' to 'not connected'
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Chartbook Sharing | Unexpectedly encountered the end of file D:\Sierra Chart\Data\ChartbookSharing\ServerSettings.config. | 2022-07-31 16:43:19.108
Created the DTC Protocol server. | 2022-07-31 16:43:19.109
DTC Protocol Server listening on port 11099. | 2022-07-31 16:43:19.109
Reading Internal Order ID file. | 2022-07-31 16:43:19.109
Reading Trade Orders file. | 2022-07-31 16:43:19.165
Reading Trade Positions file. | 2022-07-31 16:43:19.165
Reading Trade Account Data files. | 2022-07-31 16:43:19.165
Software version: 2419 64-bit | 2022-07-31 16:43:19.177
Primary Thread ID: 1596 | 2022-07-31 16:43:19.177
Usage end date: 2023-06-29 | 2022-07-31 16:43:19.177
Enabled for: Advanced Features 2. | 2022-07-31 16:43:19.177
Enabled for: Sierra Chart Historical Data Service. | 2022-07-31 16:43:19.177
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-31 16:43:19.177
Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-31 16:43:19.177
Enabled for exchange2: EUREX EOBI | 2022-07-31 16:43:19.177
Enabled for exchange2: fairx_exchange.data | 2022-07-31 16:43:19.177
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-31 16:43:19.177
Current selected Data/Trading service: CQG WebAPI | 2022-07-31 16:43:19.177
Custom symbol settings values: enabled | 2022-07-31 16:43:19.177
Chart Update Interval: 10 | 2022-07-31 16:43:19.177
Intraday Data Storage Time Unit: 0 | 2022-07-31 16:43:19.177
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-07-31 16:43:19.177
2022-07-31 14:43:19 Local computer time in UTC | 2022-07-31 16:43:19.177
2022-07-31 16:43:19 Local computer time in SC Time Zone | 2022-07-31 16:43:19.177
2022-07-31 14:43:19 Server time in UTC | 2022-07-31 16:43:19.177
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-07-31 16:43:19.177
Program path: D:\Sierra Chart\ | 2022-07-31 16:43:19.177
Data Files path: D:\Sierra Chart\Data\ | 2022-07-31 16:43:19.177
OS Version Number: 10.0 | 2022-07-31 16:43:19.178
Locale Setting: C | 2022-07-31 16:43:19.178
DLLs: UserContributedStudies_64.dll | 2022-07-31 16:43:19.178
Allowed protected custom studies: | 2022-07-31 16:43:19.178
Crash reporter started: true | 2022-07-31 16:43:19.178

Created the DTC Protocol historical data server. | 2022-07-31 16:43:19.178
HD Server Manager | Listening on port 11098. | 2022-07-31 16:43:19.178
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-07-31 16:43:19.178
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:43:19.198
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-07-31 16:43:19.249
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-07-31 16:43:19.249
Received 5 login tokens. | 2022-07-31 16:43:19.356
Symbol settings MD5 received. Request ID: 1. | 2022-07-31 16:43:20.725
Symbol settings are up-to-date for cqg. | 2022-07-31 16:43:20.725

CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:43:25.481
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:43:25.481
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-07-31 16:43:25.698
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-07-31 16:43:25.698
CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:43:25.698
CQG WebSocket | Opening WebSocket. | 2022-07-31 16:43:25.714
CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:43:25.714
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:43:25.766
CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:43:25.766
CQG WebSocket | Server header | Sec-WebSocket-Accept: h82Zxc39yA661LSwA2gRiqn3tfo= | 2022-07-31 16:43:25.766
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:43:25.766
CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:43:25.766
CQG WebSocket | Server header | | 2022-07-31 16:43:25.766
CQG WebSocket | Web socket state is now open. | 2022-07-31 16:43:25.766
CQG WebAPI | WebSocket connected. | 2022-07-31 16:43:25.766
CQG WebAPI | Sending market data logon message. | 2022-07-31 16:43:25.766
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:43:25.969
CQG WebSocket socket (1) | CloseSocket call. | 2022-07-31 16:43:25.984
CQG WebAPI | Disconnected. | 2022-07-31 16:43:25.984
CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:43:25.984
CQG WebSocket | WebSocket closed. | 2022-07-31 16:43:25.984
CQG WebAPI | WebSocket closed. | 2022-07-31 16:43:25.984
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:43:25.984
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-07-31 16:43:25.998
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:43:25.998
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2022-07-31 16:44:29.576
The message log has been sent to support. | 2022-07-31 16:44:29.576 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2022-07-31 16:44:29.576
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2022-07-31 16:44:29.576
Sending of the Message Log is completed. The response was saved to D:\Sierra Chart\Data\MessageLogAnalysis.htm | 2022-07-31 16:44:29.831
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2022-07-31 16:44:30.086
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:44:30.086
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2022-07-31 16:44:30.133
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2022-07-31 16:44:30.133
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-31 16:45:43.145
CQG WebSocket socket (1) | Closed. | 2022-07-31 16:45:43.146
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-07-31 16:46:13.149

CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:55:22.329
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:55:22.329
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-07-31 16:55:22.562
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-07-31 16:55:22.563
CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:55:22.563
CQG WebSocket | Opening WebSocket. | 2022-07-31 16:55:22.584
CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:55:22.584
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:55:22.639
CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:55:22.639
CQG WebSocket | Server header | Sec-WebSocket-Accept: yc6Fx3iobZ6AxDK9ITRQPAgH+AQ= | 2022-07-31 16:55:22.639
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:55:22.639
CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:55:22.639
CQG WebSocket | Server header | | 2022-07-31 16:55:22.639
CQG WebSocket | Web socket state is now open. | 2022-07-31 16:55:22.639
CQG WebAPI | WebSocket connected. | 2022-07-31 16:55:22.639
CQG WebAPI | Sending market data logon message. | 2022-07-31 16:55:22.639
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:55:22.846
CQG WebSocket socket (1) | CloseSocket call. | 2022-07-31 16:55:22.879
CQG WebAPI | Disconnected. | 2022-07-31 16:55:22.879
CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:55:22.879
CQG WebSocket | WebSocket closed. | 2022-07-31 16:55:22.879
CQG WebAPI | WebSocket closed. | 2022-07-31 16:55:22.879
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:55:22.879
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-07-31 16:55:22.893
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:55:22.893

CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:57:16.985
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:57:16.985
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-07-31 16:57:16.985
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-07-31 16:57:16.985
CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:57:16.985
CQG WebSocket | Opening WebSocket. | 2022-07-31 16:57:17.004
CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:57:17.004
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:57:17.055
CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:57:17.055
CQG WebSocket | Server header | Sec-WebSocket-Accept: AztMSp4/NsbrjBIkSOKkZLwHmk0= | 2022-07-31 16:57:17.055
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:57:17.055
CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:57:17.055
CQG WebSocket | Server header | | 2022-07-31 16:57:17.055
CQG WebSocket | Web socket state is now open. | 2022-07-31 16:57:17.055
CQG WebAPI | WebSocket connected. | 2022-07-31 16:57:17.055
CQG WebAPI | Sending market data logon message. | 2022-07-31 16:57:17.055
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:57:17.269
CQG WebSocket socket (2) | CloseSocket call. | 2022-07-31 16:57:17.297
CQG WebAPI | Disconnected. | 2022-07-31 16:57:17.297
CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:57:17.297
CQG WebSocket | WebSocket closed. | 2022-07-31 16:57:17.297
CQG WebAPI | WebSocket closed. | 2022-07-31 16:57:17.297
CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:57:17.297
CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2022-07-31 16:57:17.312
CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:57:17.312
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-31 16:57:43.255
CQG WebSocket socket (1) | Closed. | 2022-07-31 16:57:43.255

CQG WebAPI | Connecting to server api.cqg.com | 2022-07-31 16:58:10.568
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-07-31 16:58:10.568
CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-07-31 16:58:10.568
CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-07-31 16:58:10.568
CQG WebSocket socket (3) | Connecting to IP: 195.166.124.165. | 2022-07-31 16:58:10.568
CQG WebSocket | Opening WebSocket. | 2022-07-31 16:58:10.584
CQG WebSocket | Sending WebSocket handshake. | 2022-07-31 16:58:10.584
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-07-31 16:58:10.635
CQG WebSocket | Server header | Connection: upgrade | 2022-07-31 16:58:10.635
CQG WebSocket | Server header | Sec-WebSocket-Accept: gqa4a3EAIZaXwuHtfe1hK3CBtQg= | 2022-07-31 16:58:10.635
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-07-31 16:58:10.635
CQG WebSocket | Server header | Upgrade: websocket | 2022-07-31 16:58:10.635
CQG WebSocket | Server header | | 2022-07-31 16:58:10.635
CQG WebSocket | Web socket state is now open. | 2022-07-31 16:58:10.635
CQG WebAPI | WebSocket connected. | 2022-07-31 16:58:10.635
CQG WebAPI | Sending market data logon message. | 2022-07-31 16:58:10.635
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-07-31 16:58:10.841
CQG WebSocket socket (3) | CloseSocket call. | 2022-07-31 16:58:10.895
CQG WebAPI | Disconnected. | 2022-07-31 16:58:10.895
CQG WebAPI | Not reconnecting due to connection error condition. | 2022-07-31 16:58:10.895
CQG WebSocket | WebSocket closed. | 2022-07-31 16:58:10.895
CQG WebAPI | WebSocket closed. | 2022-07-31 16:58:10.895
CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-31 16:58:10.895
CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2022-07-31 16:58:10.910
CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-07-31 16:58:10.910
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-07-31 16:58:13.261
[2022-08-04 17:00:03]
Sierra_Chart Engineering - Posts: 18793
You need to contact your broker about this. They disabled your Trading connection.



To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

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