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Date/Time: Sat, 15 Mar 2025 22:59:25 +0000



Window -> Reset Windows causing exception

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[2022-08-04 14:24:05]
Zorin - Posts: 19
Window -> Reset Windows causing exception

Exact message:

F.US.EPM22[M] 1 Min #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 32769, wParam: 33567, lParam: 0 | 2022-08-04 10:11:39.406 *
F.US.EPM22[M] 1 Min #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 32769, wParam: 33567, lParam: 0 | 2022-08-04 10:22:54.788 *


Update to latest version did NOT help

Chartbook attached
Attachment Deleted.
attachmentWin_error.Cht - Attached On 2022-08-04 14:21:58 UTC - Size: 16.39 KB - 114 views
[2022-08-04 14:30:43]
Sierra_Chart Engineering - Posts: 18793
We will check this, but it is very doubtful it is reproducible and we think the cause is actually something else that has gone wrong at an earlier point.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-04 14:30:54
[2022-08-04 14:41:49]
Zorin - Posts: 19
Reasons why I've raised this issue are
1. Many similar posts on your SupportBoard Forum
2. I personally never had such a problem before

NOTE : Either you CAN or can NOT reproduce this - please let me know
[2022-08-04 15:02:24]
Sierra_Chart Engineering - Posts: 18793
Also Window >> Reset Windows is unrelated to a particular Chartbook.

It is only related to the Sierra4.config file which is in the Sierra Chart installation folder.

This has never been reported before:

1. Many similar posts on your SupportBoard Forum

No we cannot reproduce the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-04 15:03:08
[2022-08-04 15:27:44]
Zorin - Posts: 19
" ... only related to the Sierra4.config ... "

So what is wrong with it?
How can I fix this ?


" .... never been reported before: ... "

Not exactly the 100% match, but similar problems with "unhandled exception in c_Chart::WindowProc"


Caught an unhandled exception in c_Chart::WindowProc.

Unhandled Exception in Chart Window
Private File

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