Support Board
Date/Time: Sat, 15 Mar 2025 22:59:25 +0000
Window -> Reset Windows causing exception
View Count: 393
| [2022-08-04 14:24:05] |
| Zorin - Posts: 19 |
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Window -> Reset Windows causing exception Exact message: F.US.EPM22[M] 1 Min #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 32769, wParam: 33567, lParam: 0 | 2022-08-04 10:11:39.406 * F.US.EPM22[M] 1 Min #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 32769, wParam: 33567, lParam: 0 | 2022-08-04 10:22:54.788 * Update to latest version did NOT help Chartbook attached |
Attachment Deleted.  Win_error.Cht - Attached On 2022-08-04 14:21:58 UTC - Size: 16.39 KB - 114 views |
| [2022-08-04 14:30:43] |
| Sierra_Chart Engineering - Posts: 18793 |
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We will check this, but it is very doubtful it is reproducible and we think the cause is actually something else that has gone wrong at an earlier point.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-04 14:30:54
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| [2022-08-04 14:41:49] |
| Zorin - Posts: 19 |
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Reasons why I've raised this issue are 1. Many similar posts on your SupportBoard Forum 2. I personally never had such a problem before NOTE : Either you CAN or can NOT reproduce this - please let me know |
| [2022-08-04 15:02:24] |
| Sierra_Chart Engineering - Posts: 18793 |
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Also Window >> Reset Windows is unrelated to a particular Chartbook. It is only related to the Sierra4.config file which is in the Sierra Chart installation folder. This has never been reported before: 1. Many similar posts on your SupportBoard Forum No we cannot reproduce the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-04 15:03:08
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| [2022-08-04 15:27:44] |
| Zorin - Posts: 19 |
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" ... only related to the Sierra4.config ... " So what is wrong with it? How can I fix this ? " .... never been reported before: ... " Not exactly the 100% match, but similar problems with "unhandled exception in c_Chart::WindowProc" Caught an unhandled exception in c_Chart::WindowProc. Unhandled Exception in Chart Window |
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