Support Board
Date/Time: Sat, 15 Mar 2025 22:50:50 +0000
Failed to send an order on the chart
View Count: 318
| [2022-08-03 13:43:31] |
| User513952 - Posts: 85 |
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I failed to send an order on the chart and need to manually transmit it on IB platform. The new order cannot be moved on the chart. My broker: IB. Please help me to solve asap. Thanks |
 chart2.JPG / V - Attached On 2022-08-03 13:43:06 UTC - Size: 75.22 KB - 106 views |
| [2022-08-03 13:54:34] |
| Sierra_Chart Engineering - Posts: 18793 |
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What is the exact symbol of the chart or the Trade Symbol being used? Most likely this is an issue with the symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-03 13:54:42
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| [2022-08-03 14:07:57] |
| User513952 - Posts: 85 |
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It has nothing to do with symbol, any symbol has this problem.
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| [2022-08-03 14:40:25] |
| Sierra_Chart Engineering - Posts: 18793 |
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We need to know the symbol. We may have a better idea about it with the symbol. And really you need to ask Interactive Brokers about this and they need to check the TWS log file and see what the issue is. We are not going to know what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-03 14:40:30
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