Support Board
Date/Time: Sat, 15 Mar 2025 22:56:23 +0000
CME Denali Exchange Enabled, yet no Real Time Data
View Count: 483
| [2022-08-03 13:33:51] |
| onesticktrader - Posts: 8 |
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Hi I have activated the CME exchange, top of book, non professional, verified my self funded nonprofessional account, activated the CME exchange, and yet my charts do not update in real time, although I do get the historical download. I have a rithmic account working fine as long as I have "allow SC data" on "no", but obviously the CQG account doesn't work configured this way. Just to be super clear I have package 10, and enabled CME on Denali, top of book, paid for it, and the data won't update in real time. Only product is the MNQ and NQ, both CME. Edit - I have also updated to current version. Date Time Of Last Edit: 2022-08-03 13:40:08
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| [2022-08-03 13:55:43] |
| Sierra_Chart Engineering - Posts: 18793 |
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Everything looks fine from what we can see. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-03 18:25:55] |
| onesticktrader - Posts: 8 |
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I found the problem in the message log thank you. Solved.
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