Support Board
Date/Time: Sun, 16 Mar 2025 00:05:13 +0000
Denali non-professional refund
View Count: 399
| [2022-08-02 21:11:00] |
| pheidolem - Posts: 2 |
|
Good day. I encountered an issue regarding opening a futures account. I want to simplify things now, subscribing to the professional denali mini futures data feed. However, I already subscribed to the non-professional option - now that this is useless for me I wanted to ask if you would be so friendly to cancel that subscription and issue a refund. I will immediately use the refunded amount to subscribe to the professional data feed. I just subscribed yesterday, so I think that’s within reason. Thank you very much for your time and assistance. I apologize in case I rather should’ve created a support ticket. Greetings |
| [2022-08-02 21:40:56] |
| John - SC Support - Posts: 38678 |
|
We apologize, but even though it has only been a day, we can not issue a refund for the exchange. The cost of the exchange goes to the exchange themselves, and the exchanges do not issue refunds.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-02 21:50:57] |
| pheidolem - Posts: 2 |
|
Alright. No problem. Thank you for the quick response! |
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