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Date/Time: Sat, 15 Mar 2025 22:50:52 +0000



Contract not allowed but Ironbeam says it is cleared

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[2022-08-02 16:44:29]
greenlumber - Posts: 6
´Morning,

I´m trying to get ZC (corn - cbot) cleared to trade, I´ve contacted Ironbeam who says I´m cleared for it, but I keep getting a message on SC saying the order is rejected by Teton due to symbol not allowed by Master account firm. I´ve contacted Ironbeam again who said I was cleared and should contact Sierra to see what was going on. Can you help me out? Thanks,
[2022-08-02 17:00:29]
Sierra_Chart Engineering - Posts: 18793
Most likely you are not using the correct symbol. The symbol needs to end with CME.

Select Edit >> Translate Symbols to Current Service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-02 17:00:36
[2022-08-02 17:58:56]
greenlumber - Posts: 6
No, I have ZCZ22_FUT_CME on the scren, I´ve been following the contract with no issues.
[2022-08-02 18:16:34]
Sierra_Chart Engineering - Posts: 18793
We will follow up with Ironbeam.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-03 12:36:22]
greenlumber - Posts: 6
It started to work today! Thank you.
[2022-08-03 13:07:44]
Sierra_Chart Engineering - Posts: 18793
Yes they told us they added it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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