Home >> Support Board

Support Board

Date/Time: Sat, 15 Mar 2025 22:50:52 +0000

How to Post a Message for Support

Contract not allowed but Ironbeam says it is cleared

View Count: 429

[2022-08-02 16:44:29] #1 [Go To First Post]
greenlumber - Posts: 6
´Morning, I´m trying to get ZC (corn - cbot) cleared to trade, I´ve contacted Ironbeam who says I´m cleared for it, but I keep getting a message on SC saying the order is rejected by Teton due to symbol not allowed by Master account firm. I´ve contacted Ironbeam again who said I was cleared and should contact Sierra to see what was going on. Can you help me out? Thanks,

[2022-08-02 17:00:29] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18793
Most likely you are not using the correct symbol. The symbol needs to end with CME. Select Edit >> Translate Symbols to Current Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-02 17:00:36

[2022-08-02 17:58:56] #3 [Go To First Post]
greenlumber - Posts: 6
No, I have ZCZ22_FUT_CME on the scren, I´ve been following the contract with no issues.

[2022-08-02 18:16:34] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18793
We will follow up with Ironbeam. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-03 12:36:22] #5 [Go To First Post]
greenlumber - Posts: 6
It started to work today! Thank you.

[2022-08-03 13:07:44] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 18793
Yes they told us they added it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: