Login Page - Create Account

Support Board


Date/Time: Sat, 15 Mar 2025 22:59:22 +0000



Connected (Data): False | Data Connection Failed - WebSocket error on SC site

View Count: 346

[2022-08-02 13:07:10]
YSS - Posts: 112
Service: Sierra Chart CME Direct Order Routing - Advantage | Trading: SC DTC Server. Build=42789
Connected (Trading): True
Connected (Data): False | Data Connection Failed - WebSocket error.
Last Heart Beat (Trading): 14:05:52
Last Heart Beat Sent (Trading): 13:05:51
Last Heart Beat (Data):
Last Heart Beat Sent (Data):

This is on your teton order platform

It says websocket error, please advise thanks
[2022-08-02 13:41:30]
Sierra Chart Engineering - Posts: 104368
We apologize for this issue. We are checking on this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account