Support Board
Date/Time: Sat, 15 Mar 2025 22:56:23 +0000
fail to logon multiple instances of SC (same computer)
View Count: 377
| [2022-08-01 13:27:31] |
| User181801 - Posts: 42 |
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Hello and thanks for your help, I am running 4 instances of SC on my debian based PC without any issues on trading evaluator mode. I attempt to do the same with my live account and cannot logon at the same time on all 4 instances/sessions. I get a window pop up saying "Connection error message from service: CQG WevbAPI received logged off message. Reason: your session was closed due to concurrent session." I have also coppied the message log Software version: 2403 64-bit | 2022-08-01 16:20:16.565 Primary Thread ID: 296 | 2022-08-01 16:20:16.565 Usage end date: 2022-08-16 | 2022-08-01 16:20:16.565 Enabled for: Advanced Features 2. | 2022-08-01 16:20:16.565 Enabled for: Sierra Chart Historical Data Service. | 2022-08-01 16:20:16.565 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-01 16:20:16.565 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-01 16:20:16.565 Enabled for exchange2: CME (Trading Account Required) | 2022-08-01 16:20:16.565 Enabled for exchange2: CBOT (Trading Account Required) | 2022-08-01 16:20:16.565 Enabled for exchange2: COMEX (Trading Account Required) | 2022-08-01 16:20:16.565 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-08-01 16:20:16.565 Enabled for exchange2: EUREX EOBI | 2022-08-01 16:20:16.565 Enabled for exchange2: fairx_exchange.data | 2022-08-01 16:20:16.565 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-01 16:20:16.565 Current selected Data/Trading service: CQG WebAPI | 2022-08-01 16:20:16.565 Custom symbol settings values: enabled | 2022-08-01 16:20:16.565 Chart Update Interval: 150 | 2022-08-01 16:20:16.565 Intraday Data Storage Time Unit: 0 | 2022-08-01 16:20:16.565 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2022-08-01 16:20:16.565 2022-08-01 13:20:16 Local computer time in UTC | 2022-08-01 16:20:16.565 2022-08-01 16:20:16 Local computer time in SC Time Zone | 2022-08-01 16:20:16.566 2022-08-01 13:16:27 Server time in UTC | 2022-08-01 16:20:16.566 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-08-01 16:20:16.566 Program path: Z:\home\takis\SC\sierra1\ | 2022-08-01 16:20:16.566 Data Files path: Z:\home\takis\SC\sierra1\Data\ | 2022-08-01 16:20:16.566 OS Version Number: 10.0 | 2022-08-01 16:20:16.566 Locale Setting: C | 2022-08-01 16:20:16.566 DLLs: UserContributedStudies_64.dll | 2022-08-01 16:20:16.566 Allowed protected custom studies: | 2022-08-01 16:20:16.566 Crash reporter started: true | 2022-08-01 16:20:16.566 CQG WebAPI | Connecting to server api.cqg.com | 2022-08-01 16:20:26.960 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-08-01 16:20:26.960 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-08-01 16:20:26.999 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-08-01 16:20:26.999 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-08-01 16:20:26.999 CQG WebSocket | Opening WebSocket. | 2022-08-01 16:20:27.066 CQG WebSocket | Sending WebSocket handshake. | 2022-08-01 16:20:27.066 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-08-01 16:20:27.268 CQG WebSocket | Server header | Connection: upgrade | 2022-08-01 16:20:27.268 CQG WebSocket | Server header | Sec-WebSocket-Accept: NsPhFFUYNARIUP5kJ8M8kNGsn1Y= | 2022-08-01 16:20:27.268 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-08-01 16:20:27.268 CQG WebSocket | Server header | Upgrade: websocket | 2022-08-01 16:20:27.268 CQG WebSocket | Server header | | 2022-08-01 16:20:27.268 CQG WebSocket | Web socket state is now open. | 2022-08-01 16:20:27.268 CQG WebAPI | WebSocket connected. | 2022-08-01 16:20:27.268 CQG WebAPI | Sending market data logon message. | 2022-08-01 16:20:27.268 CQG WebAPI | Base Time: 2022-07-31T16:40:40. 2022-07-31 16:40:40 | 2022-08-01 16:20:27.631 CQG WebAPI | Logon successful. Session Token = yyFuFZfB6VHMeAQgrl3yyqxwfyoEQyEz+RsfI2tL38w6z1j/q9gLpPLyuYjGEjkbbXQjFfPWD21 | 2022-08-01 16:20:27.631 CQG WebAPI | Connected to server complete. | 2022-08-01 16:20:27.631 Triggering next historical data download in queue. | 2022-08-01 16:20:27.632 Triggering next historical data download in queue. | 2022-08-01 16:20:27.632 Triggering next historical data download in queue. | 2022-08-01 16:20:27.632 Triggering next historical data download in queue. | 2022-08-01 16:20:27.632 Updated verified funded futures trading account ending date to: 2022-08-31 13:20:27 | 2022-08-01 16:20:27.632 CQG WebAPI | Sending Trade Accounts request message. | 2022-08-01 16:20:27.632 No download requests in the queue to start downloads for. | 2022-08-01 16:20:27.632 No download requests in the queue to start downloads for. | 2022-08-01 16:20:27.632 No download requests in the queue to start downloads for. | 2022-08-01 16:20:27.632 No download requests in the queue to start downloads for. | 2022-08-01 16:20:27.632 CQG WebAPI | Brokerage name: AMP3. Account Name: 154211 | 2022-08-01 16:20:27.749 Updated verified funded futures trading account ending date to: 2022-08-31 13:20:27 | 2022-08-01 16:20:27.749 CQG WebAPI | Sending collateral subscribe request. | 2022-08-01 16:20:27.749 CQG WebAPI | Received LoggedOff message. Reason: Your session was closed due to a concurrent session. | 2022-08-01 16:20:30.428 Connection to the external service has been lost. | 2022-08-01 16:20:30.428 CQG WebAPI | Sending Web API Logoff message. | 2022-08-01 16:20:30.449 CQG WebSocket socket (1) | CloseSocket call. | 2022-08-01 16:20:30.449 CQG WebSocket | WebSocket closed. | 2022-08-01 16:20:30.449 CQG WebAPI | WebSocket closed. | 2022-08-01 16:20:30.449 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-08-01 16:20:30.450 CQG WebAPI | Disconnected. | 2022-08-01 16:20:30.450 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-08-01 16:20:30.450 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-08-01 16:20:30.450 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-08-01 16:20:30.450 CQG WebAPI | Connecting to server api.cqg.com | 2022-08-01 16:20:32.451 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-08-01 16:20:32.451 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-08-01 16:20:32.491 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-08-01 16:20:32.491 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-08-01 16:20:32.491 CQG WebSocket | Opening WebSocket. | 2022-08-01 16:20:32.560 CQG WebSocket | Sending WebSocket handshake. | 2022-08-01 16:20:32.560 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-08-01 16:20:32.762 CQG WebSocket | Server header | Connection: upgrade | 2022-08-01 16:20:32.762 CQG WebSocket | Server header | Sec-WebSocket-Accept: zvlxV82lSudKxdM37bzc+w7IXrk= | 2022-08-01 16:20:32.762 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-08-01 16:20:32.762 CQG WebSocket | Server header | Upgrade: websocket | 2022-08-01 16:20:32.762 CQG WebSocket | Server header | | 2022-08-01 16:20:32.762 CQG WebSocket | Web socket state is now open. | 2022-08-01 16:20:32.762 CQG WebAPI | WebSocket connected. | 2022-08-01 16:20:32.762 CQG WebAPI | Sending market data logon message. | 2022-08-01 16:20:32.762 CQG WebAPI | Base Time: 2022-07-31T16:40:40. 2022-07-31 16:40:40 | 2022-08-01 16:20:34.633 CQG WebAPI | Logon successful. Session Token = R8AopDBQm1T2thht7G04jfVIk7ph/g+uiCPwsWCZpfwU8cHPseytO6IMphqx1WEfRhzIVFbOhgJ | 2022-08-01 16:20:34.633 CQG WebAPI | Connected to server complete. | 2022-08-01 16:20:34.633 Triggering next historical data download in queue. | 2022-08-01 16:20:34.633 Triggering next historical data download in queue. | 2022-08-01 16:20:34.633 Triggering next historical data download in queue. | 2022-08-01 16:20:34.633 Triggering next historical data download in queue. | 2022-08-01 16:20:34.633 Updated verified funded futures trading account ending date to: 2022-08-31 13:20:34 | 2022-08-01 16:20:34.634 CQG WebAPI | Sending Trade Accounts request message. | 2022-08-01 16:20:34.634 No download requests in the queue to start downloads for. | 2022-08-01 16:20:34.634 No download requests in the queue to start downloads for. | 2022-08-01 16:20:34.634 No download requests in the queue to start downloads for. | 2022-08-01 16:20:34.634 No download requests in the queue to start downloads for. | 2022-08-01 16:20:34.634 CQG WebAPI | Brokerage name: AMP3. Account Name: 154211 | 2022-08-01 16:20:34.751 Updated verified funded futures trading account ending date to: 2022-08-31 13:20:34 | 2022-08-01 16:20:34.751 CQG WebAPI | Sending collateral subscribe request. | 2022-08-01 16:20:34.751 CQG WebAPI | Received LoggedOff message. Reason: Your session was closed due to a concurrent session. | 2022-08-01 16:20:37.425 Connection to the external service has been lost. | 2022-08-01 16:20:37.425 CQG WebAPI | Sending Web API Logoff message. | 2022-08-01 16:20:37.469 CQG WebSocket socket (2) | CloseSocket call. | 2022-08-01 16:20:37.469 CQG WebSocket | WebSocket closed. | 2022-08-01 16:20:37.469 CQG WebAPI | WebSocket closed. | 2022-08-01 16:20:37.469 CQG WebAPI | Disconnected. | 2022-08-01 16:20:37.470 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-08-01 16:20:37.470 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-08-01 16:20:37.470 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2022-08-01 16:20:37.470 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-08-01 16:20:37.470 CQG WebAPI | Connecting to server api.cqg.com | 2022-08-01 16:20:39.470 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-08-01 16:20:39.470 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-08-01 16:20:39.623 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-08-01 16:20:39.623 CQG WebSocket socket (3) | Connecting to IP: 195.166.124.165. | 2022-08-01 16:20:39.623 CQG WebSocket | Opening WebSocket. | 2022-08-01 16:20:39.693 CQG WebSocket | Sending WebSocket handshake. | 2022-08-01 16:20:39.693 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-08-01 16:20:39.895 CQG WebSocket | Server header | Connection: upgrade | 2022-08-01 16:20:39.895 CQG WebSocket | Server header | Sec-WebSocket-Accept: 7rgN54mnt2Bp/5SHdYa4KNk12qQ= | 2022-08-01 16:20:39.895 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-08-01 16:20:39.895 CQG WebSocket | Server header | Upgrade: websocket | 2022-08-01 16:20:39.895 CQG WebSocket | Server header | | 2022-08-01 16:20:39.895 CQG WebSocket | Web socket state is now open. | 2022-08-01 16:20:39.895 CQG WebAPI | WebSocket connected. | 2022-08-01 16:20:39.895 CQG WebAPI | Sending market data logon message. | 2022-08-01 16:20:39.895 CQG WebAPI | Logon unsuccessful. Server message: Too frequent logon attempts. | 2022-08-01 16:20:40.054 CQG WebSocket socket (3) | CloseSocket call. | 2022-08-01 16:20:40.054 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-08-01 16:20:40.054 CQG WebAPI | Disconnected. | 2022-08-01 16:20:40.055 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-08-01 16:20:40.055 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2022-08-01 16:20:40.055 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-01 16:20:40.055 CQG WebSocket | WebSocket closed. | 2022-08-01 16:20:40.055 CQG WebAPI | WebSocket closed. | 2022-08-01 16:20:40.055 |
| [2022-08-01 13:34:18] |
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CQG does not allow these multiple connections. You need to change to the Teton Order Routing Service to be able to connect multiple times: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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