Support Board
Date/Time: Sat, 15 Mar 2025 22:56:22 +0000
no data is flowing to my charts
View Count: 433
| [2022-08-01 12:55:06] |
| coachted - Posts: 381 |
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I have no data flowing to my charts please advise...i have changed nothing, no settings nothing...I have restarted but nothing
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| [2022-08-01 13:07:51] |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-01 13:10:24] |
| coachted - Posts: 381 |
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I am confused...what changed????
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| [2022-08-01 13:42:55] |
| User772499 - Posts: 48 |
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I have the same issue and wasn't using Denali data before. The above link is for setting up Denali Data right? I'm confused on what to do. The error I'm getting is: Connection error message from service: CQG Web API Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. |
| [2022-08-01 14:37:08] |
| SC Support - Posts: 1941 |
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Hi there User772499, can I give you a quick call to help with this?
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| [2022-08-01 14:39:54] |
| User772499 - Posts: 48 |
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ok sure
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| [2022-08-01 14:43:29] |
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Regarding post #3, refer to: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Regarding post #4, refer to 12 here: CQG Trading Platform Service: Common Error Messages ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-02 14:08:08] |
| SC Support - Posts: 1941 |
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Spoke to James, he is setting things up at his broker right now, he will contact us later if he needs help.
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