Support Board
Date/Time: Sun, 16 Mar 2025 06:05:02 +0000
Unable to process payment
View Count: 430
| [2022-07-29 15:19:53] |
| User289604 - Posts: 6 |
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Hello, I'm currently unable to top up my account balance as the "pay with stripe" function is not working. When I select the option to pay I receive a message that says "This page isn't working. sierrachart.com is currently unable to handle this request. HTTP ERROR 500" Given the time of month I'm sure this problem is affecting many Please could you take a look? Thank you Stephen |
| [2022-07-29 16:10:07] |
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We are checking on this. We do not observe this problem ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-29 16:15:49] |
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Please start a ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets And let us know when we can call you, so that we can review the error. Sierra Chart Support Date Time Of Last Edit: 2022-07-29 16:52:20
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| [2022-07-29 16:37:54] |
| User289604 - Posts: 6 |
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I have just tried again and was taken straight through to the payments screen Thanks for your help |
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