Support Board
Date/Time: Sat, 15 Mar 2025 16:10:13 +0000
Build 2417 New Sub Instance Does Not Connect
View Count: 441
| [2022-07-24 18:29:13] |
| User60271 - Posts: 64 |
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Hi, I just upgraded from 2288 to 2417. When trying to open a new instance I receive the following in the sub-instance message log and it fails to connect. This worked fine in the 2288 build. DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2022-07-24 14:26:46.603 DTC Client socket (1) | Creating socket. | 2022-07-24 14:26:46.603 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-24 14:26:46.604 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-07-24 14:26:46.604 DTC - Sub Instance | Network connection to server complete. | 2022-07-24 14:26:46.605 DTC - Sub Instance | Starting socket receive thread. | 2022-07-24 14:26:46.605 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2022-07-24 14:26:46.605 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-24 14:26:49.193 DTC Client socket (1) | CloseSocket call. | 2022-07-24 14:26:49.194 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-07-24 14:26:49.194 DTC Client socket (1) | Closed. | 2022-07-24 14:26:49.194 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-24 14:26:49.194 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-24 14:26:49.194 DTC - Sub Instance | Waiting for socket receive thread to end | 2022-07-24 14:26:49.202 DTC Client socket (0) | CloseSocket call. | 2022-07-24 14:26:49.202 DTC - Sub Instance | Disconnected. | 2022-07-24 14:26:49.202 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-24 14:26:49.202 |
| [2022-07-24 20:48:13] |
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The issue is not specific to the particular version you are running. We do not observe a problem like this ourselves. Do you have any other instances of Sierra Chart listening in on this port: 11099? Is the main instance of Sierra Chart set to use TLS for the DTC Server? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-25 03:15:49] |
| User60271 - Posts: 64 |
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Thanks for the quick response. The issue is resolved and was related to another server listening on 11099 as suggested.
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