Support Board
Date/Time: Wed, 30 Oct 2024 22:56:04 +0000
The Chartbook file is not compatible. Contact support for help with converting it.
View Count: 3210
| [2023-04-11 09:06:45] |
| Sierra_Chart Engineering - Posts: 16764 |
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We are no longer converting these Chartbooks. You must contact the supplier of these and have them update them for the newer version of Sierra Chart. You should not even be using these older Chartbooks. Makes no sense.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-11 09:07:19
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| [2023-05-26 08:15:19] |
| User419576 - Posts: 1 |
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the message i'm getting while trying to display the chartbooks, (The Chartbook file is not compatible. Contact support for help with converting it.) charbooks worth thousands of dollars, i will be happy if you help me fit this version of sierra
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Private File Private File |
| [2023-05-26 09:41:27] |
| User137494 - Posts: 1 |
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Hello Can you convert this file in latest?
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Private File Private File  G7FXSTAGE1PROFILECHARTBOOK-200608-010449.Cht - Attached On 2023-05-26 09:40:18 UTC - Size: 23.05 KB - 233 views |
| [2023-05-26 14:19:36] |
| John - SC Support - Posts: 35639 |
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You need to get updated chartbooks from G7FX. Or you can follow these instructions to update the chartbooks yourself: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-04 17:02:11] |
| User464318 - Posts: 1 |
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can you please convert these.
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Attachment Deleted. G7FXFOUNDATIONDOMCHARTBOOK-200330-085855 (1).Cht - Attached On 2023-06-04 16:47:44 UTC - Size: 276.18 KB - 190 views G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2023-06-04 16:52:28 UTC - Size: 528.28 KB - 256 views |
| [2023-06-04 18:45:32] |
| j4ytr4der_ - Posts: 938 |
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As posted previously, you're gonna have to contact the originator of the chartbook for an updated version.
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| [2023-06-11 09:58:31] |
| User563483 - Posts: 3 |
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hello could I have some help converting this free chartbook I found online, I receive this message in the message log "The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\MarketDepthHistoricalGraph+.cht | 2023-06-11 09:52:29.241 *" thankyou in advance for any possible assistance
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| MarketDepthHistoricalGraph.cht - Attached On 2023-06-11 09:56:00 UTC - Size: 76.96 KB - 159 views Attachment Deleted. |
| [2023-06-11 16:02:57] |
| j4ytr4der_ - Posts: 938 |
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See here. The Chartbook file is not compatible. Contact support for help with converting it. | Post: 343996 |
| [2023-06-11 20:45:21] |
| User563483 - Posts: 3 |
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sadface
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| [2023-06-14 00:39:39] |
| mbarbhaya - Posts: 37 |
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you can follow these instructions to update the chartbooks yourself: Chartbooks (Workspaces): Opening Older Chartbooks |
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