Support Board
Date/Time: Sat, 15 Mar 2025 07:48:38 +0000
Delayed Denali data on current release
View Count: 393
| [2022-07-18 16:41:45] |
| User190501 - Posts: 98 |
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Hi Support, I have Active Service: 10 - Integrated Standard - and all my CME exchanges are also paid and activated. I am receiving delayed data since the payment and I am not able to trade normally since payment. Kindly advise ASAP. Thanks |
| [2022-07-18 19:41:18] |
| John - SC Support - Posts: 38678 |
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Everything on your account looks good. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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