Support Board
Date/Time: Sat, 15 Mar 2025 23:40:02 +0000
Timestamps does not match with fill & real-time clock off
View Count: 382
| [2022-07-15 13:45:41] |
| tomas262 - Posts: 148 |
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after I moved my SC to another server (win Server 2022) I experience strange offset in timestamps. It is several seconds. Also real-time clock I have on my charts does not match with incoming data on my previous server all worked great. On the new server I remember enabling an option somewhere called "update time automatically" (something like that) but cannot remember where, could this be the source of issue? I have also tried to delete + re-download RTY data You can check the clip attached to see what I mean Thank you for your support Date Time Of Last Edit: 2022-07-15 13:51:03
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Private File |
| [2022-07-15 13:48:19] |
| tomas262 - Posts: 148 |
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ok now I try to run SC on the previous server (Win Server 2016) and download fills - fills match correctly. See the image attached. I am confused Date Time Of Last Edit: 2022-07-15 13:48:48
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Private File |
| [2022-07-15 13:57:10] |
| tomas262 - Posts: 148 |
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yes, it was "periodically set system date time from server" set to YES With my older server I have this set to NO ... but I do not expect this to be the cause, right? Date Time Of Last Edit: 2022-07-15 13:57:27
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| [2022-07-15 14:06:04] |
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We do not understand what you are trying to show us in the video. We do not understand the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 14:21:49] |
| tomas262 - Posts: 148 |
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Apologize for not making myself clear enough. PLease compare the video with the image attached with my second post. I ran the same SC folder on my Win 2016 server to download fills for today trading from CQG to compare. It works OK there. This SC copy shows fill markers correctly while the new copy shows fill markers off as you can see when both compared Can this be a Win 2022 server time issue? Hope it is clearer now p.s. first I noticed that market timestamps showed time > 8.30 (market opened) while the real-time clock indicator showed time 8:29:XX Date Time Of Last Edit: 2022-07-15 14:24:35
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| [2022-07-15 14:31:14] |
| tomas262 - Posts: 148 |
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I can see the issue now. It is clear from the image attached.
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Private File |
| [2022-07-15 14:48:50] |
| tomas262 - Posts: 148 |
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I set Win Date&Time -> Auto update time for the server. Now the server time matches with incomming ticks but fill markers are still off. Re-downloaded the RTY data but fill markers are still off. So as I understand this now the fill time in Sierra is being taken and stored into Trade Activity Log from the PC (server) time right? The image attached I thought the fill time is being taken from CQG |
Private File |
| [2022-07-18 14:01:22] |
| Sierra_Chart Engineering - Posts: 18794 |
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So as I understand this now the fill time in Sierra is being taken and stored into Trade Activity Log from the PC (server) time right? Yes. And there is no way to re-download the fills from CQG because they are not accessible after the trading day. If you switch to Teton order routing you can then download the fills with the correct timestamps anytime: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-18 17:30:08
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