Support Board
Date/Time: Thu, 28 Nov 2024 15:40:00 +0000
Can't install Sierra Chart
View Count: 688
| [2022-07-14 16:53:52] |
| User203781 - Posts: 55 |
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During an update, Sierra Chart somehow wound up in the wrong directory. Tried to move it, but in the end I uninstalled it and tried to start form scratch. The installer fails to download nearly all the necessary files. Any idea what is going on and how to fix it? Thanks.
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| [2022-07-14 17:33:03] |
| John - SC Support - Posts: 36350 |
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We would need to see the Installer Log. After you try to do the installation and it fails, select the button in the upper-right corner for Send Log to Support. Then post back in this thread and let us know that you have sent the log and we will take a look at it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-14 21:04:10] |
| User203781 - Posts: 55 |
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I have sent the log. It's identified as coming from owen5819@comcast.net.
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| [2022-07-14 21:14:53] |
| John - SC Support - Posts: 36350 |
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We see the following in the log: Failed to create folder: SierraChart\DownloadedInstallationFiles\ACS_Source\. Windows error code 3: The system cannot find the path specified.
It looks like you have not specified a proper directory to which Sierra Chart is to be installed. Make sure the "Installation Path" towards the top of the installer has a proper path entered. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 18:59:09] |
| User203781 - Posts: 55 |
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That was the problem. Having "Sierra Chart" in that window was slightly deceptive. Worked after I added "C:\".
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| [2023-04-14 12:47:08] |
| Manesh Murali - Posts: 1 |
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while downloading the software the error message " the contents of "SierraChartFileDownloader.exe' cannot be extracted with the Unarchiver. I have also added Winzip and tried to open using WinZip. But can't. |
| [2023-04-14 17:43:08] |
| Sierra_Chart Engineering - Posts: 17201 |
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SierraChartFileDownloader.exe is a program that you run. You do not perform any kind of extraction from there. If you want to use a zip type installer, then refer to: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-14 17:43:16
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