Support Board
Date/Time: Sat, 15 Mar 2025 02:34:53 +0000
Sierra Chart Real-time data connection fee @USD25
View Count: 484
| [2022-07-14 04:41:09] |
| User223734 - Posts: 103 |
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Dear Sir, I am using using Denali Exchange Data Feed - Real-time data for CME "NQ Futures Index"(11 - Integrated Advanced package) , do I need to pay for Sierra Chart Real-time data connection fee @USD25? |
| [2022-07-14 04:44:43] |
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No you do not . That is only required for the Hong Kong exchange that you are using currently. CME NQ Futures Index is provided through the Denali Exchange Data Feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-14 09:13:51] |
| User223734 - Posts: 103 |
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I view NQ furtues "real time" data and applied VWAP, MACD, Stochastic, Simple Moving Average and Adaptive Moving Average on the chart, please advises the correct Denali service package for my application?
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| [2022-07-14 14:52:14] |
| John - SC Support - Posts: 38678 |
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It sounds like you could be on Package 10, as you are not using any of the Advanced Features. Refer to the information on the differences in the Integrated packages here: Description of Service Packages and Pricing: Integrated Packages If you do want to change your package, here are the instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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