Support Board
Date/Time: Sat, 15 Mar 2025 03:47:23 +0000
no access to data feed
View Count: 413
| [2022-07-13 23:31:58] |
| User397145 - Posts: 11 |
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I updated Sierra to version 2416 but am no longer receiving data feed. I upgraded to Denali a couple months ago, but not sure if I need to change my log in info
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| [2022-07-14 14:04:21] |
| John - SC Support - Posts: 38678 |
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Everything on your account looks good, so we need to see your Message Log by following these directions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 14:20:16] |
| User397145 - Posts: 11 |
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I now have realt time data, but I only have SIM trades. My account is with AMP Futures. Is that broker no longer supported?
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| [2022-07-15 15:16:22] |
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You need to set Sierra Chart to use CQG: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-15 15:16:30
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