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Date/Time: Sat, 15 Mar 2025 03:49:48 +0000



[Locked] - Unexplained cessation of data

View Count: 476

[2022-07-13 21:50:47]
JayShea - Posts: 92
Hello
I hope you're all well.

I've been away from the program since June 1, 2022 having been away from my usual country of residence starting then. I've just returned and see that I stopped getting data June 13, 2022. I thought I maybe owed money so I went to send money but as I understood the message for my account, I still have usage time.

Please help.

Thank you
JD Schaefer
[2022-07-13 22:48:46]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-07-13 22:48:55
[2022-07-13 23:33:10]
JayShea - Posts: 92
Sierra Chart People

Sincere apologies, I'm such an idiot. I didn't switch from ESM to ESU.

So were you standing around the coffee pot taking bets on how long it would take me to figure out the solution and whether I'd need your further help?

Gratefully
JD Schaefer

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