Support Board
Date/Time: Sat, 15 Mar 2025 02:37:19 +0000
[Locked] - Unexplained cessation of data
View Count: 475
| [2022-07-13 21:50:47] |
| JayShea - Posts: 92 |
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Hello I hope you're all well. I've been away from the program since June 1, 2022 having been away from my usual country of residence starting then. I've just returned and see that I stopped getting data June 13, 2022. I thought I maybe owed money so I went to send money but as I understood the message for my account, I still have usage time. Please help. Thank you JD Schaefer |
| [2022-07-13 22:48:46] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-13 22:48:55
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| [2022-07-13 23:33:10] |
| JayShea - Posts: 92 |
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Sierra Chart People Sincere apologies, I'm such an idiot. I didn't switch from ESM to ESU. So were you standing around the coffee pot taking bets on how long it would take me to figure out the solution and whether I'd need your further help? Gratefully JD Schaefer |
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