Support Board
Date/Time: Sat, 15 Mar 2025 03:47:23 +0000
Chart Trade issue with 2414
View Count: 429
| [2022-07-13 06:56:28] |
| Tony - Posts: 554 |
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Hi, After I upgraded to 2414, I have issues with chart trade: After I placed a trade, the entry appeared in Trade Activity Log window, but doesn't show on the chart and in the Trade Window; this only for trading with Sim, live account trading works fine with 2414. sc.GetTradeListEntry() doesn't get any data from both Live and Sim. Now I moved back to 2411, everything works fine. Please help. Thanks so much. Date Time Of Last Edit: 2022-07-13 07:16:59
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| [2022-07-13 07:31:34] |
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We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-13 08:06:40] |
| User877753 - Posts: 152 |
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seems to be serious issues with 2414 : version 2414 - real trading account : Orders fills do not appear version 2414 - replaying : real trading account : Orders fills do not appear sim trading account : TradeActivity Log correctly updates. However: Orders fills do not appear Position Line do not appear neither on Chart or Trade DOM Position in Trade Window shows persistently flat attached orders do not cancel on scaling out with market orders Rolling back to 2413. 2413 is fine. Thank for your help. |
| [2022-07-13 08:23:50] |
| User877753 - Posts: 152 |
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With 2414 : I played with Interactive Brokers paper account, real trading mode. The only issue I'm aware of is Order Fills with real account not showing up, neither in real time mode or replay mode. |
| [2022-07-13 10:48:22] |
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We have identified the problem. It is resolved and we are putting out a new release in about 20 minutes. This will be version 2415. It relates to development done relating to this new Setting: Chart Settings: Load Order Fills for Multiple Futures Contracts (Chart >> Chart Settings >> Trading menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-13 11:34:54] |
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The new version has been released. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-13 11:43:56] |
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There is another issue we identified related to this. It relates to using the Trading And Current Quote Symbol. It has been fixed. We are going to be putting out another new release in about 15 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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