Support Board
Date/Time: Thu, 28 Nov 2024 18:51:53 +0000
My chartbook does not work, need to convert it Help
View Count: 735
| [2022-07-12 17:42:34] |
| Sivle - Posts: 53 |
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my chart book does not work i tried to open it in sierra chart and i got this message the chartbook file is not compatible. Contact sierra chart support for help with converting it |
 G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-12 17:41:53 UTC - Size: 276.18 KB - 305 views Attachment Deleted. |
| [2022-07-12 18:16:45] |
| John - SC Support - Posts: 36350 |
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Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-12 18:16:42 UTC - Size: 20.56 KB - 257 views |
| [2022-07-12 18:43:18] |
| Sivle - Posts: 53 |
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Thanks. I have a question. Why do we need to convert the chartbooks. Is it because of update of sierra chart itself ? Or is the files corrupt damaged? And do we need to contact sierra chart always when this happens or can we do it ourselfs? Just curious. Date Time Of Last Edit: 2022-07-12 18:43:30
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| [2022-07-12 21:11:06] |
| John - SC Support - Posts: 36350 |
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It's just when moving from an older release to the more recent releases. We have made extensive changes to the chartbook files, so you can not always open them directly in the newer version. Refer to the information here: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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