Support Board
Date/Time: Tue, 26 Nov 2024 11:32:42 +0000
Sierra Chart data feed is not connected to Sierra Chart
View Count: 1199
| [2014-05-07 12:16:57] |
| User67282 - Posts: 2 |
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Sierra Chart Data feed is not visible. I have only connection to Interactive Brokers. Can you check my account, if everything is ok? Software version: 1128 | 2014-05-07 12:08:04 Usage end date: 2014-07-27 | 2014-05-07 12:08:04 Enabled for: Advanced Features. | 2014-05-07 12:08:04 Enabled for: Advanced Features 2. | 2014-05-07 12:08:04 Enabled for: Sierra Chart Historical Data Service. | 2014-05-07 12:08:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-05-07 12:08:04 Received 1 data feed usernames. | 2014-05-07 12:08:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-07 12:08:04 Active service: Interactive Brokers | 2014-05-07 12:08:04 Time Zone: +00:00:00 (UTC+00) | 2014-05-07 12:08:04 2014-05-07 14:08:04 Local computer clock time | 2014-05-07 12:08:04 2014-05-07 12:08:04 GMT time | 2014-05-07 12:08:04 2014-05-07 12:08:04 Time zone adjusted time | 2014-05-07 12:08:04 Time difference to server time: 0 seconds. | 2014-05-07 12:08:04 Program path: C:\SierraChart\ | 2014-05-07 12:08:04 Data Files path: C:\SierraChart\Data\ | 2014-05-07 12:08:04 OS Version Number: 6.1 | 2014-05-07 12:08:04 Checking for new symbol settings for ib | 2014-05-07 12:08:05 Symbol settings are up-to-date for ib | 2014-05-07 12:08:05 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-05-07 12:08:10 The network socket is connected. | 2014-05-07 12:08:10 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-05-07 12:08:10 TWS server version: 70 | 2014-05-07 12:08:13 IB: Connected. Waiting for account information. | 2014-05-07 12:08:13 IB Account information received. | 2014-05-07 12:08:13 Connected to IB Live account. | 2014-05-07 12:08:13 Interactive Brokers: Requesting Trade Positions for account: U1284316 | 2014-05-07 12:08:13 Next valid order ID: 1 | 2014-05-07 12:08:13 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:08:13 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:08:13 Message from IB: Market data farm connection is OK:hkfarm. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:08:13 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:08:13 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:08:13 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:08:13 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-05-07 12:08:13 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-05-07 12:08:13 Next valid order ID: 1 | 2014-05-07 12:08:13 IB Account information received. | 2014-05-07 12:08:13 Connected to IB Live account. | 2014-05-07 12:08:13 Interactive Brokers: Received Trade Positions download end message for account U1284316 | 2014-05-07 12:08:13 IB: Requesting historical order fills for account U1284316 | 2014-05-07 12:08:18 Interactive Brokers: Received Open orders end message. | 2014-05-07 12:08:18 Interactive Brokers - Starting real-time market data updates for: YM-201406-ECBOT | 2014-05-07 12:08:48 Subscribing to real-time True Data for symbol: YM SecType: FUT Exchange: ECBOT Currency: | 2014-05-07 12:08:48 Subscribing to symbol: YM SecType: FUT Expiry: 201406 Exchange: ECBOT Currency: Multiplier: | 2014-05-07 12:08:48 HD Request # 2 - Downloading Intraday chart data for YM-201406-ECBOT to the file YM-201406-ECBOT.scid. Service: ib | 2014-05-07 12:08:48 HD Request # 2 - Download start Date-Time: 2014-05-07 12:03:20.0 | 2014-05-07 12:08:48 HD Request # 2 - Requesting a total of 0 days and 5128 seconds. | 2014-05-07 12:08:48 HD Request # 2 - IB Backfill - Seconds requested: 5128. Seconds Remaining: 0. | 2014-05-07 12:08:48 HD Request # 2 - Requesting 5128 Seconds of data at 30 secs with ending Date-Time at 2014-05-07 13:18:48 for YM-201406-ECBOT | 2014-05-07 12:08:48 HD Request # 2 - Processing historical data message from TWS | 2014-05-07 12:08:49 HD Request # 2 - Receiving Intraday data for YM-201406-ECBOT starting at 2014-05-07 11:53:30 | 2014-05-07 12:08:49 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-05-07 12:03:30 | 2014-05-07 12:08:49 HD Request # 2 - Received 32 records and wrote 11 records from 2014-05-07 11:53:00 to 2014-05-07 12:08:30. | 2014-05-07 12:08:49 HD Request # 2 - Received 32 records from 2014-05-07 11:53:30 to 2014-05-07 12:08:30 (15.0 minutes) and wrote 11 records for YM-201406-ECBOT | 2014-05-07 12:08:50 HD Request # 2 - Intraday download COMPLETE for YM-201406-ECBOT. Completion time: 2s | 2014-05-07 12:08:50 Real-time Intraday chart data file updates started for YM-201406-ECBOT | 2014-05-07 12:08:50 File >> Disconnect selected. | 2014-05-07 12:09:17 Socket has been shutdown and closed. | 2014-05-07 12:09:17 Disconnected from IB. | 2014-05-07 12:09:17 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-05-07 12:09:23 The network socket is connected. | 2014-05-07 12:09:23 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-05-07 12:09:23 TWS server version: 70 | 2014-05-07 12:09:26 IB: Connected. Waiting for account information. | 2014-05-07 12:09:26 IB Account information received. | 2014-05-07 12:09:26 Connected to IB Live account. | 2014-05-07 12:09:26 Interactive Brokers: Requesting Trade Positions for account: U1284316 | 2014-05-07 12:09:26 Next valid order ID: 1 | 2014-05-07 12:09:26 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:09:26 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:09:26 Message from IB: Market data farm connection is OK:hkfarm. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:09:26 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:09:26 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:09:26 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-05-07 12:09:26 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-05-07 12:09:26 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-05-07 12:09:26 Next valid order ID: 1 | 2014-05-07 12:09:26 IB Account information received. | 2014-05-07 12:09:26 Connected to IB Live account. | 2014-05-07 12:09:26 Interactive Brokers: Received Trade Positions download end message for account U1284316 | 2014-05-07 12:09:26 Interactive Brokers - Starting real-time market data updates for: YM-201406-ECBOT | 2014-05-07 12:09:27 Subscribing to real-time True Data for symbol: YM SecType: FUT Exchange: ECBOT Currency: | 2014-05-07 12:09:27 Subscribing to symbol: YM SecType: FUT Expiry: 201406 Exchange: ECBOT Currency: Multiplier: | 2014-05-07 12:09:27 HD Request # 3 - Downloading Intraday chart data for YM-201406-ECBOT to the file YM-201406-ECBOT.scid. Service: ib | 2014-05-07 12:09:27 HD Request # 3 - Download start Date-Time: 2014-05-07 12:09:16.0 | 2014-05-07 12:09:27 HD Request # 3 - Requesting a total of 0 days and 4811 seconds. | 2014-05-07 12:09:27 HD Request # 3 - IB Backfill - Seconds requested: 4811. Seconds Remaining: 0. | 2014-05-07 12:09:27 HD Request # 3 - Requesting 4811 Seconds of data at 30 secs with ending Date-Time at 2014-05-07 13:19:27 for YM-201406-ECBOT | 2014-05-07 12:09:27 HD Request # 3 - Processing historical data message from TWS | 2014-05-07 12:09:28 HD Request # 3 - Receiving Intraday data for YM-201406-ECBOT starting at 2014-05-07 11:59:30 | 2014-05-07 12:09:28 HD Request # 3 - Received 21 records and wrote 0 records from 2014-05-07 11:59:00 to 2014-05-07 12:09:00. | 2014-05-07 12:09:28 HD Request # 3 - Received 21 records from 2014-05-07 11:59:30 to 2014-05-07 12:09:00 (9.5 minutes) and wrote 0 records for YM-201406-ECBOT | 2014-05-07 12:09:29 HD Request # 3 - Intraday download COMPLETE for YM-201406-ECBOT. Completion time: 2s | 2014-05-07 12:09:29 Real-time Intraday chart data file updates started for YM-201406-ECBOT | 2014-05-07 12:09:29 IB: Requesting historical order fills for account U1284316 | 2014-05-07 12:09:31 Interactive Brokers: Received Open orders end message. | 2014-05-07 12:09:31 Date Time Of Last Edit: 2014-05-07 12:19:24
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| [2014-05-07 16:46:29] |
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You need to sign the market data agreement. Go to this page and click on the link that says "Sign the Agreement" https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures After that, on that same page, press on the button that says Add/Remove Exchanges. And activate the CME exchange. After this you will need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-07 16:46:55
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| [2014-05-07 17:45:20] |
| User67282 - Posts: 2 |
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I have submited several times agreement, but system give me note - see below. In your system is ending date of data feed 201-04-31, but I still can not use it. When I am calling to customer support, so there is a recorder. Can you help me? We are very sorry, but an error occurred while processing your submission. If this problem persists, please contact customer support at (800) 238-5814 or +1 (312) 554-8122. |
| [2014-05-07 18:36:19] |
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We apologize for this. We will get this taken care of for you as soon as possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-08 03:46:28] |
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We have received notice that the problem you have encountered is now resolved. Go to this page and click on the link that says "Sign the Agreement" https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Complete and sign the agreement. After that, on that same page, press on the button that says Add/Remove Exchanges. And activate one of the CME exchange. After this you will need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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