Support Board
Date/Time: Thu, 26 Dec 2024 02:09:00 +0000
[Locked] - running multiple instances of SC
View Count: 2880
| [2014-05-07 08:50:23] |
| Futurestrader77 - Posts: 126 |
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Dear Support Team, I would like to run multiple instances of Sierra Chart at the same time because I´m using a multi-monitor setup. My clearing firm is IB and I´m using Sierra Charts data feed. I am able to connect to IB with 2 instances (using a seperate Client ID for each) but not getting updates from your data feed for both, only for the first connection. Here is the logfile massage from the second instance of Sierra Chart: Using username 0 | 2014-05-07 10:31:15 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-05-07 10:31:15 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-07 10:31:15 The network socket is connected. | 2014-05-07 10:31:16 SC Exchange Data: Connected to server. | 2014-05-07 10:31:16 SC Exchange Data: Sending logon request message. | 2014-05-07 10:31:16 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-05-07 10:31:16 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-07 10:31:16 Sierra Chart - Logon error from server : Limited to one connection per username for the requested data source. | 2014-05-07 10:31:16 Socket has been shutdown and closed. | 2014-05-07 10:31:16 Sierra Chart: Disconnected from the server. | 2014-05-07 10:31:16 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-05-07 10:31:16 Thank you! |
| [2014-05-07 19:23:26] |
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You need to use the feature to share chart data between installed copies of Sierra Chart: http://www.sierrachart.com/index.php?l=doc/MultipleServices.html#Sharing In the second copy of Sierra Chart you will need to uncheck the option: Global Settings >> Data/Trade Service Settings >>Allow Support for Sierra Chart Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-07 19:24:12
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| [2014-05-08 08:49:05] |
| Futurestrader77 - Posts: 126 |
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I followed the steps carefully but am not able to get the recent bid/ask volume traded at each price in my DOM in the destination copy of Sierra Chart! My source copy is connected to IB using Sierra Charts real time data feed. In the destiantion copy in the title bar it says [R], even in the DOM. I get this error message from IB: Requesting market depth updates for: DAX-201406-DTB if supported. | 2014-05-08 10:34:39 Message from IB: Dieses aufgerufene Marktdaten Packet haben Sie nicht abonniert.Error&DTB/FUT/Top&DTB/FUT/Top. IB Error Code: 354. Request ID: 4. Symbol: DAX-201406-DTB. | 2014-05-08 10:34:39 Message from IB: HMDS Daten Farm Verbindung ist OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2014-05-08 10:34:40 Message from IB: Ungültige Echtzeit Abrage:No market data permissions for DTB FUT. IB Error Code: 420. Request ID: 134858812. | 2014-05-08 10:34:40 Message from IB: Dieses aufgerufene Marktdaten Packet haben Sie nicht abonniert.Error&DTB/FUT/Deep. IB Error Code: 354. Request ID: 100004. | 2014-05-08 10:34:40 I have attached a picture from the destination copy where you can see that I´m getting market depth from Sierra Charts data feed as well as the historical volume traded but not the actual volume traded at the bid and ask price. Thank you! Date Time Of Last Edit: 2014-05-08 08:49:21
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 DOM Bund.PNG / V - Attached On 2014-05-08 08:47:34 UTC - Size: 69.88 KB - 352 views |
| [2014-05-08 09:59:41] |
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but am not able to get the recent bid/ask volume traded at each price in my DOM in the destination copy of Sierra Chart!
Due to how this data is implemented, it does not transfer across instances of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-08 10:09:40] |
| Futurestrader77 - Posts: 126 |
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Ok, that´s bad. It would be helpful if we could detach a hole chartbook instead of a single chart only to make a better usage of a multi-monitor setup.
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| [2014-05-08 11:41:29] |
| Joe Hobart - Posts: 89 |
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i also run multiple instances of SC as a way of managing multiple chartbooks across multiple monitors. If i could detach a 'chartbook' instead of a window, it would be very nice.
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| [2014-05-08 11:59:57] |
| Futurestrader77 - Posts: 126 |
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Perhaps you could consider this for a future update? Thank you!
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| [2014-05-08 19:05:15] |
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We will have to see, but it is not anything to expect any time soon.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-09 01:25:49] |
| JP - Posts: 24 |
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Agree with this request. A detachable chartbook would be a great feature to have
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| [2014-05-09 01:26:22] |
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OK, but do not look for something like this from us until next year.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-09 01:26:37
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| [2015-12-04 02:19:46] |
| User967815 - Posts: 9 |
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Is there an update on this? Having workbooks open side by side on dual monitors is what I have come to expect from charting applications. So many traders use multiple time frame analysis and this would be a typical setup.
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| [2015-12-04 02:47:25] |
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Regarding a detachable Chartbook, the decision is that will not be supported in Sierra Chart. Instead, there will be an easy way to automatically launch a new instance of Sierra Chart from the main running instance and it will access the main running instance for market data and trading using the new DTC Protocol server. We have nothing further to say in this thread and this thread is now locked. This new functionality is expected to be released sometime in the next two months. It will accomplish the same objective. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-04 02:49:22
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