Support Board
Date/Time: Fri, 14 Mar 2025 22:29:05 +0000
not connecting after payment
View Count: 406
| [2022-07-05 16:22:10] |
| User244592 - Posts: 46 |
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this am I was expired so I paid to renew thru paypal, that was 45 min ago and the software will not connect. I try each time and fully shut down the software, will not connect. my account shows fully paid.
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| [2022-07-05 16:39:54] |
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This has been resolved for your account. Let us know if you can connect now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 08:52:42] |
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More information about this: This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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