Support Board
Date/Time: Fri, 14 Mar 2025 22:29:05 +0000
there is no connection with Gain capital
View Count: 418
| [2022-07-04 12:29:53] |
| natanibz - Posts: 139 |
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Hello, i have Gain capital with Denali Exchange Data Feed and there is no connection. Thanks
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| [2022-07-04 12:33:48] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-04 12:41:53] |
| natanibz - Posts: 139 |
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Software version: 2411 64-bit | 2022-07-04 08:38:49.271 Primary Thread ID: 7040 | 2022-07-04 08:38:49.271 Usage end date: 2022-11-11 | 2022-07-04 08:38:49.271 Enabled for: Advanced Features 2. | 2022-07-04 08:38:49.271 Enabled for: Sierra Chart Historical Data Service. | 2022-07-04 08:38:49.271 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-04 08:38:49.271 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-04 08:38:49.271 Enabled for exchange2: CME (Trading Account Required) | 2022-07-04 08:38:49.271 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-04 08:38:49.271 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-04 08:38:49.271 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-04 08:38:49.271 Enabled for exchange2: fairx_exchange.data | 2022-07-04 08:38:49.271 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-04 08:38:49.271 Current selected Data/Trading service: GAIN Capital/OEC | 2022-07-04 08:38:49.271 Custom symbol settings values: disabled | 2022-07-04 08:38:49.271 Chart Update Interval: 500 | 2022-07-04 08:38:49.271 Intraday Data Storage Time Unit: 0 | 2022-07-04 08:38:49.271 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-04 08:38:49.271 2022-07-04 12:38:49 Local computer time in UTC | 2022-07-04 08:38:49.271 2022-07-04 08:38:49 Local computer time in SC Time Zone | 2022-07-04 08:38:49.271 2022-07-04 12:21:11 Server time in UTC | 2022-07-04 08:38:49.271 Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-07-04 08:38:49.271 Program path: C:\SierraChart\ | 2022-07-04 08:38:49.271 Data Files path: C:\SierraChart\Data\ | 2022-07-04 08:38:49.271 OS Version Number: 6.1 | 2022-07-04 08:38:49.271 Locale Setting: C | 2022-07-04 08:38:49.271 DLLs: RTscanVol_rc2.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-07-04 08:38:49.272 Allowed protected custom studies: | 2022-07-04 08:38:49.272 Crash reporter started: true | 2022-07-04 08:38:49.272 GAIN Capital FIX Trading socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-04 08:39:02.985 GAIN Capital FIX Trading socket (1) | Closed. | 2022-07-04 08:39:02.985 GAIN Capital FIX Trading socket (1) | Deleting network socket now after delay. | 2022-07-04 08:39:32.986 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2022-07-04 08:39:48.339 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2022-07-04 08:39:48.409 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2022-07-04 08:39:48.410 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.30. | 2022-07-04 08:39:48.410 GAIN Capital FIX Trading: Connected to FIX server. | 2022-07-04 08:39:48.536 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=GGardellin9604. | 2022-07-04 08:39:48.741 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=58735=A34=149=OEC52=20220704-12:39:5256=GGardellin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| 2022-07-04 08:39:49.297 GAIN Capital FIX Trading | Connected to trading server. | 2022-07-04 08:39:49.297 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2022-07-04 08:39:49.297 GAIN Capital FAST Data socket (2) | Creating socket. | 2022-07-04 08:39:49.298 GAIN Capital FAST Data socket (2) | New receive buffer size: 5242880 | 2022-07-04 08:39:49.298 GAIN Capital FAST Data socket (2) | Connecting to IP: 66.76.151.30. | 2022-07-04 08:39:49.298 GAIN Capital FAST Data socket (2) | Connect event error. Windows error code 10061: Impossibile stabilire la connessione. Rifiuto persistente del computer di destinazione. | 2022-07-04 08:39:56.044 * GAIN Capital FAST Data socket (2) | CloseSocket call. | 2022-07-04 08:39:56.044 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2022-07-04 08:39:56.044 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2022-07-04 08:39:56.044 GAIN Capital FAST Data socket (2) | Closed. | 2022-07-04 08:39:56.044 Service connection timed out. Will disconnect and retry. | 2022-07-04 08:40:48.339 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-04 08:40:48.339 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-04 08:40:48.339 GAIN Capital FIX Trading: DisconnectFIX called. | 2022-07-04 08:40:48.355 GAIN Capital FIX Trading: Sending a Logout message. | 2022-07-04 08:40:48.355 GAIN Capital FIX Trading: (Send) << 8=FIX.4.49=6035=549=GGardellin960456=OEC34=352=20220704-12:40:48.35510=093 | 2022-07-04 08:40:48.355 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2022-07-04 08:40:48.355 GAIN Capital/OEC | Disconnected from the trading server. | 2022-07-04 08:40:48.355 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2022-07-04 08:40:48.355 GAIN Capital/OEC | Disconnected. | 2022-07-04 08:40:48.355 GAIN Capital FIX Trading socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-07-04 08:40:48.355 GAIN Capital FIX Trading socket (1) | Write has completed. Shutdown being performed. | 2022-07-04 08:40:48.485 GAIN Capital FIX Trading socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-04 08:40:48.485 |
| [2022-07-04 13:32:09] |
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The problem is with the gain capital market data server: GAIN Capital FAST Data socket (2) | Connect event error. Windows error code 10061: Impossibile stabilire la connessione. Rifiuto persistente del computer di destinazione. | 2022-07-04 08:39:56.044 * GAIN Capital FAST Data socket (2) | CloseSocket call. | 2022-07-04 08:39:56.044 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2022-07-04 08:39:56.044 The connection was refused. We see you do not require Gain Capital market data. We can look at adding a setting to bypass that connection. But it is not something we can finish with today. Gain capital has to be notified about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-04 13:32:43
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