Support Board
Date/Time: Fri, 14 Mar 2025 22:29:03 +0000
TPO chart not working
View Count: 733
| [2022-07-03 13:59:33] |
| SurfTrader - Posts: 68 |
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I just renewed my data with you after a year and am having trouble viewing my TPO charts. I have been using the same chartbook for years but after downloading the latest version and updating the TPO charts for ESu22 it is not showing me the charts correctly. There is no TPO data displayed, only lines I had drawn previously. I attached two screenshots, hopefully that will help identify the issue. Thanks |
 Capture.PNG / V - Attached On 2022-07-03 13:58:06 UTC - Size: 67.25 KB - 149 views tpofail.PNG / V - Attached On 2022-07-03 13:58:25 UTC - Size: 51.2 KB - 145 views Attachment Deleted. |
| [2022-07-03 15:06:02] |
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We need to change your Service Package to 11. Should we do that? Or you can do this here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-03 19:52:20] |
| SurfTrader - Posts: 68 |
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I just bought 6 months of package 10 today. Can you change it to 11? Will that allow me to use my chartbook again?
Date Time Of Last Edit: 2022-07-03 19:52:54
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| [2022-07-04 10:32:57] |
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Yes and we can see that you are currently on Service Package 11. Yes you can use your TPO charts now. Let us know if they are not working still. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-04 10:33:07
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| [2022-07-04 12:40:16] |
| SurfTrader - Posts: 68 |
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ok great, my charts work. The data is delayed though. The data is delayed though. How do I fix that? Thanks |
| [2022-07-04 13:44:30] |
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Activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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