Support Board
Date/Time: Fri, 14 Mar 2025 19:13:32 +0000
[User Discussion] - Service Package/account is expired
View Count: 523
| [2022-07-01 18:09:40] |
| User450761 - Posts: 1 |
|
Bonjour, J’ai renouvelé mon package n°5 qui me donnerait accès aux données jusqu’en 2023-01-04 et j’ai un message d’erreur suivant qui s’inscrit : “Connect to Data Feed / Service Package does not support this function or account is expired. Select ‘Help >> Account Control Panel’ for account management. “ Malgré que mon compte m'indique avoir accès jusqu'en 2023, je n'arrive plus à avoir les données marchés, pourquoi ? Merci pour votre aide et bonne journée Salutations |
| [2022-07-01 18:28:06] |
| John - SC Support - Posts: 38669 |
|
From Google Translate: Hello, I renewed my package n°5 which would give me access to data until 2023-01-04 and I have the following error message:
“Connect to Data Feed / Service Package does not support this function or account is expired. Select ‘Help >> Account Control Panel’ for account management. “ Although my account tells me to have access until 2023, I can no longer get the market data, why? Thank you for your help and have a nice day The reason for this is because we made a change recently where you need to be on Package 10 or higher in order to make any external connections or get real-time data from our Denali feed. We have taken care of this for your account for the next 60 days by giving you 60 days of evaluation of Package 12. Just be sure you remember to change your package prior to the end of the 60 days. Refer to the following for more information: Service Package Changes | Discontinued External Services | Reducing Overall Costs --- Also, we see you are using CQG, so be aware that we made another change with version 2394 and higher, where the CQG data for the CME Group and EUREX will not be allowed into Sierra Chart. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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