Home >> Support Board

Support Board

Date/Time: Mon, 25 Nov 2024 14:29:41 +0000

How to Post a Message for Support

Request help getting started

View Count: 507

[2022-06-30 17:26:54] #1 [Go To First Post]
User792689 - Posts: 1
I am new to Sierra charts and struggling to get started. I have an account with Phillip Capital and I'm waiting for funds to reach that account. I would like guidance on how to get the data feed started. I can't find Phillip Capital under the current Selected Service List. I'm paying for package 12, so I'm receiving the denali data feed.

[2022-06-30 19:14:54] #2 [Go To First Post]
John - SC Support - Posts: 36242
Have you specified to Philip Capital (or vice versa) which order routing service you are going to get setup to use? Once they have that setup, then you will need to follow the appropriate instructions in this section of the Table of Contents: Table of Contents \| (Supported Data and Trading Services) Or just let us know what order routing service you are using and we can point you directly to the necessary instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-23 15:58:16] #3 [Go To First Post]
Abrar - Posts: 5
I just got a funded account from (Apex Trader) and I followed every instruction to connect it to Sierra Chart. but this message shows up. What should I do?


Screenshot (171).png / V - Attached On 2024-02-23 15:50:44 UTC - Size: 17.56 KB - 50 views Attachment Deleted.

[2024-02-23 17:08:15] #4 [Go To First Post]
John - SC Support - Posts: 36242
Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Also, since you are getting the data from our Denali Exchange Data Feed, blank out the fields for "Market Data" and "Historical Data" Username/Password on the "Global Settings >> Data/Trade Service Settings". This can help alleviate the Permission Denied error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-23 17:08:33

[2024-02-27 21:46:30] #5 [Go To First Post]
Abrar - Posts: 5
Hi, I followed every instruction you gave but still not connecting. please check the screenshot I attached. Any other solutions?


Screenshot (177).png / V - Attached On 2024-02-27 21:45:40 UTC - Size: 72.29 KB - 46 views

[2024-02-27 22:04:14] #6 [Go To First Post]
John - SC Support - Posts: 36242
Unfortunately, that is all we know. The error is coming from Rithmic, and they make the software that connects their system to ours. This is something you need to take up with them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: